Director, Portfolio Operations

Philadelphia, PA, United States

About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, Portland, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our work force. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Learn more about Sentral by visiting www.sentral.com

Position Overview and Duties

This role closely interacts with Accounting, Operations, Marketing, IT, and On-Site Teams to ensure the successful implementation of our financial and operational initiatives. The Director, Portfolio Operations will be responsible for ensuring Sentral’s service standards are instilled throughout all properties and cultivating new relationships and partnerships. This role reports directly to our Senior Vice President of Operations and will work alongside other Sentral personnel across the Sentral portfolio. This position will allow for some remote work, but will work frequently with multiple properties in the Philadelphia, and Pittsburgh area.

Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio

Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service

Proactively communicate with ownership groups and Asset Management team in a timely manner.

Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.

Responsible for preparation of annual project budgets

Provide information and take the lead on Budgets and Capital Improvement Schedules. Ensure that capital improvements and equipment purchases are bid out and completed per schedule.

Involvement with bidding process/contract execution/required documents from outside vendors.

Handle construction warranty issues that arise with new projects

Conduct monthly audits to monitor for any issues in portfolio. Follow up on any concerns found.

Ensure rent collection at all properties. Review delinquency and work with staff to minimize accounts receivable

Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team.

Ensure tracking and completion of training for all employees hired at assigned properties

Prepare and participate in unit/property inspections and State/Investor Audits/reporting

Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner.

Track, triage, monitor and resolve Notice of Violations to ensure timely abatement

Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records.

Responsible for timely completion of lender required questionnaires and other reporting requirements

Maintain current certifications and Service Agreements at properties

Keep vendors up to date with management changes

All other duties as assigned

Skills and Experience

10+ years related work experience in operations preferably in the hospitality and MF industry.

BA/BS degree in Business Administration or related field

Has deep knowledge of property operations and be able to understand their needs.

5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience.

Highly organized and collaborative

Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms

Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications

Strong knowledge of operations with budget formulation

Excellent verbal and written communication skills

Solid analytical, organizational skills and ability to multitask

Keen attention to detail with a proactive problem-solving approach

Ability to make decisions and initiate action within established guidelines

Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

25% Travel to Pittsburgh, Pennsylvania.

Sentral Benefits

Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.

Career Development: We offer extensive learning and development opportunities to support growth.

Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members.

Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.

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