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Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk op Guest Service, Representative, Operations, Reservations, Night Shift, Retail, Hotel, Front Desk
Job Location:
Woodbury Common Premium Outlets
PRIMARY PURPOSE:
This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sal
Marriott Hotels - 87 International Blvd [Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey
THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broa
**Description**
The essence of the role of our Guest Services team is to provide excellent, caring customer service to every client at the Spa.
The Spa at the Inns of Aurora, delivered by Rasa Spa, is hiring full-time and part-time staff to work at the award-winning, Four Diamond, and Travelers Choice, Inns of Aurora. The Spa at the Inns of Aurora,
Additional Information Evening Shift
Job Number 24108214
Job Category Rooms & Guest Services Operations
Location Courtyard Newark Elizabeth, 87 International Blvd, Elizabeth, New Jersey, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all guest check-ins by
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oi
Position Category: Guest Services (FIELD-GUESTSRVC)
Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest
Job Source: Pilot Company
GUEST SERVICE REPRESENTATIVE II - FLEX_
Staten Island
Title: GUEST SERVICE REPRESENTATIVE II - FLEX Location: United States-New York-Staten Island Job Number: 240002AA Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions - Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. - Greets and welcomes guests upon sight always maintaining outstanding guest relations. - Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. - Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. - Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. - Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. - Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. - May be required to retrieve Lost and Found items and contact guests regarding lost or found items. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. - Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. - Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. - Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. - May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue deliver supplies to guests. - May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. - Will be required to work all shifts including weekends and holidays as scheduled. - May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. - May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.