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Peachtree Hospitality Management
Plainfield, IN, United States
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and
Job Source: Peachtree Hospitality ManagementQonten
Chicago, IL, United States
**Front Desk Agent** - | Thu, 06 Jan 2022 15:02:26 GMT Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Work experience as a Hotel Front Desk Agent, Receptionist or similar role. We are looking for a Hotel Front Desk Agent to serve as our guests fir
Job Source: QontenIHG
Chicago, IL, United States
**Front Desk Agent** **Hotel Brand:** InterContinental Hotels **Location:** United States, Illinois, Chicago **Hotel:** InterContinental - Chicago Magnificent Mile (ORDHA) **Job number:** R191556 **Share:** **THE JEWEL OF CHICAGO'S MAGNIFICENT MILE** InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cult
Job Source: IHGArlo Chicago
Chicago, IL, United States
Job Summary: We are seeking a friendly and customer service-oriented individual to join our team as a Front Desk Agent at our Arlo Chicago location. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and creating a positive first impression of our hotel. This is a f
Job Source: Arlo ChicagoResidence Inn Bloomingdale
Bloomingdale, IL, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Amer
Job Source: Residence Inn BloomingdaleLa Quinta Chicago Downtown
Chicago, IL, United States
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin Amer
Job Source: La Quinta Chicago DowntownIllinoishotels
Naperville, IL, United States
** Front desk agent** - Naperville , IL business_center Full-time Salary: $13.00 - $15.00 Hourly Application Deadline: Feb 28, 2022 Hotel Other Looking for a smart energetic individual who is a people person, with great customer service skills. Hiring for full time or part time.
Job Source: IllinoishotelsHyatt Centric Chicago Loop
Chicago, IL, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hyatt Centric Chicago LoopLombard, IL, United States
** Front Desk /Guest Services Agent**
**Job Category****:** Front Office **Requisition Number****:** FRONT02291 Showing 1 location **Job Details**
**Description**
Essential Job Functions
* Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
* Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
* Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
* Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
* Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
* Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
* Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
* Provide safety deposit boxes to guests in accordance with established hotel procedures.
* Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.
* Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.
Other Duties and Responsibilities
* Complies with Company Standards of Service as outlined for AURO Hotels.
* Projects a favorable image of AURO Hotels to the public at all times.
* Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
* Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
* Completes Departmental, AURO Hotels and Brand standards training as assigned.
* Maintains a clean and neat appearance at all times.
* Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
* **Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.**
**Qualifications**
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Email Alert for Front Desk /Guest Services Agent jobs in Lombard, IL, United States
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