Senior Account Executive

Chicago, IL, United States

Job Description

Working as part of a larger client service team, the Senior Account Executive acts as a link between clients and the agency. They are responsible for the coordination of campaigns with internal and external teams, and therefore need to communicate clearly to all those involved, on a continuous, proactive basis.

They manage administrative and day-to-day campaign work and ensure that projects are completed on time and on budget.

The Sr. Account Executive reports to the Account Director and works closely with other Account team members.

Essential Functions

Provide ownership and management of day-to-day activities of components of marketing programs (direct mail, email, SMS) for client account by ensuring accurate, timely execution of projects

Develops and maintains relationships with clients at appropriate levels through daily contact

Possesses minute-by-minute knowledge and oversight of all work in progress

Gains an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals

Assists in the development of project schedules in conjunction with various teams

Traffics projects internally ensuring proper approvals are obtained

Assists with the development and execution of creative concepts

Reviews copy decks and mechanicals and obtains proper sign off from internal team and client

Prepares data processing specifications, documentation and campaign request forms, and performs audits as needed

Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables and obtains proper sign off

Coordinates or directs third party vendor services as applicable

Prepares well-organized, clear, and concise communications

Responsible for Change Requests to notify team of scope changes

Responsible for alerting management of any significance client changes or barriers that impact budget and/or timelines or quality

Works closely and collaborates with other business functions

Point of contact for the client, liaison to Epsilon, represent the client interests

Driver of communication with client; expectation setting, ex budget, timeline, and scope

Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports

Responsible for day-to-day functions of our business, including revenue processes, accounting, reporting

Estimating staffing and scoping for projects, including retainers and contracts

Consistently strengthens and adds value and recommendations to the client relationships

Leverage knowledge of technology capabilities to provide recommendations and solutions to clients

Thorough understanding of competitive landscape and development and application of leadership in area of expertise

Client-Specific Duties & Responsibilities

Account Lead on assigned campaigns to complete all aspects of campaign deliverables - Including Budgets, Data, Campaign Matrix, Timelines, Creative, Proofing, Billing, Campaign recap/manifest, etc.

Check for accuracy in processes creative routes, data files and production/data proofs

Provide instruction and data files to DM/EM production (Cards, SEEDS, IMB/NCOA requests, etc)

Maintain Dealer Roster Excel Spreadsheet w/ dealer contact information, campaign participation and campaign specific information

Assist team with Agency-run Service Reminder Program

Prepare/Update Master Files (QR codes, Seed Lists, etc)

Manage co-op process with client and OEM co-op contacts, as needed

Execute Campaign Billing files

Knowledge & Skills

Able to multi-task with acute attention to detail

Outgoing personality

Able to work mostly independently, while able to keep supervisor up-to-date on deliverables

Able to create partnerships with multiple departments across the organization

Good knowledge of marketing technologies

Begins to solve problems and engages team (SAE/AS/AD) as needed

Able to adapt to rapidly changing expectations and schedules

Good organizational skills and time management

Strong communication skills

Develop presentation skills

Be coachable, proactive with a positive attitude

Technical Requirements

Proficient in the Microsoft Suite of products, including Excel

Experience

Preferred Qualifications

5+ years agency experience

Automotive Experience a plus

Digital / EM experience a plus

Education

Associate’s or Bachelor’s degree preferred

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC

Our Culture https //www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon https //www.epsilon.com/us/about-us/epic-blog

DE&I https //www.epsilon.com/us/about-us/diversity-equity-inclusion

CSR https //www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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