Sr. Engagement Director

Chicago, IL, United States

You know greatness starts with a vision, a story, and a purpose. You love to win. You hate to lose.  At Indigo Slate, we are looking to for you to provide creative solutions to our clients.

As a Sr. Engagement Director, you will be providing strategic leadership and oversight to our largest client program. An appreciation for technology, obsession over customer experience and detail, and depth marketing and agency experience running large and complex marketing programs, is a great mix for the ideal candidate.  Are you an independent, self-assured, and diplomatically charming individual? Can you drive client relationships with charismatic empathy and a near-absurd level of adaptability? Then Indigo Sate might be the right place for you.

Come help us develop and deliver work we can all be proud of.

YOUR ROLE

With your leadership, you will:

Provide Account Leadership Work with clients to uncover additional business needs and objectives, craft appropriate strategies, and identify/implement marketing and content solutions to help achieve client goals

Develop, design, and create solution options that paint a vision of what is possible for the client

Proactively drive account strategy, planning, and tactics to monitor account health, develop growth opportunities and manage profitability by project

Pitch all Indigo Slate offerings with a broad knowledge and understanding of the Creative, Marketing, and Technology offerings

Act as the main client POC for assigned clients and program(s), ensuring quality and excellence of all deliverables and touchpoints and maximizing profitability

Build and Grow Client Relationships Understand clients' business and generate new ideas to enhance client performance

Builds trust, credibility, and client referrals, as well as developing multi-tiered client relationships and connections

Actively pursues new projects from client contacts via status calls and/or regular face-to-face meetings

Keeps apprised of client products/services/marketing developments that may be relevant to the team

Be a trusted partner and advocate for assigned clients

Effectively Lead Team Work with a team of SMEs who manage and execute day-to-day project delivery tasks, effectively collaborate and provide guidance with cross-functional teams

Foster teamwork and a constructive work environment through coaching and mentoring

Provide team leadership that rewards creativity and accountability across disciplines, leading to program success

Own the scoping and estimation of net new and extension work, as well as project briefing for internal team

Review and contribute to program plans, proposals, and pitches, providing input and insight to team members

Drive Against Stated Business Objectives Maintains or improves account profitability

Manage and drive pipeline activities as well as update, track and monitor the opportunity pipeline for the Account and Leadership teams

Owns revenue retention, margins, CSAT and program delivery success

Responsible for YOY growth of assigned account territory

YOUR EXPERIENCE

Approximately 5-7+ years of related industry experience, preferably at a creative or marketing/advertising agency

Preferred experience working with clients in the Technology space

Experience managing large, complex global marketing initiatives

Dynamic leadership skills that can be applied to the internal team and clients

Demonstrated track record of client relationship development and service

Proven experience in managing teams working cross-functionally within an organization

Preferred experience owning revenue/quota target and executing growth plans

SET YOURSELF APART

Strong knowledge or experience in marketing agency account management/coordination, technology solutions, client/campaign strategy, B2B and/or B2C marketing, design thinking, and product marketing/management

Experience in leading cross-functional teams/disciplines and aligning key stakeholder to the broader client/account vision and goals

Strong interpersonal/communication skills

Confident leader who can effectively navigate challenging situations with client and/or internal teams to achieve a positive outcome and team morale

History of achieving and exceeding performance metrics; emphasis on revenue, margin and CSAT targets

OUR COMMITMENT TO YOU

Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement

You'll make a difference for an impressive list of clients. Indigo Slate serves many of the Fortune Global 100 on high-profile projects

You’ll have daily opportunities to learn through training, assignments, and collaboration with experts across the company

You’ll be given access to leading-edge technology

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

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