CRM Analyst, Business Solutions

Tempe, AZ, United States

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Position: CRM Analyst, Business Solutions - Full Time/Exempt Department: Business Intelligence Reports to: Director, Business Solutions & Special Projects Location: Arizona Cardinals (Tempe, AZ) Format: In-person

Cardinals Organizational Summary: The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community. If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.

Summary: The CRM Analyst, Business Solutions will play a crucial role on the Business Solutions team within our Corporate Partnerships department. This team serves as the strategic arm, dedicated to generating revenue and driving value for the Arizona Cardinals' corporate partners through close collaboration with the Partnership Marketing and Sales teams. Reporting to the Director of Business Solutions & Special Projects, the CRM Analyst, Business Solutions will support the department with reporting, analytics, and strategic planning. As the day-to-day Salesforce/KORE administrator, this role ensures consistent training and engagement across the team and accurate tracking of revenue, inventory, and other metrics. Additionally, the CRM Analyst, Business Solutions will maintain data integrity, manage contracts, oversee inventory/rate card management, and handle activation reporting. Beyond leading Salesforce/KORE efforts, the CRM Analyst, Business Solutions will assist with revenue reporting (Power BI) and data research/preparation for partnership pitches. The ideal candidate will understand the backend of Salesforce/KORE, possess strong data analysis skills, identify business trends and opportunities, and be proficient in SQL and data visualization (Power BI).

Primary Job Duties: The CRM Analyst, Business Solutions will have daily responsibilities including, without limitation, to the following: KORE/Power BI: Lead CRM management, tracking revenue, inventory, and other metrics

Create and maintain standardized reports (e.g., gross/net weekly revenue, sales pipeline, etc.)

Help maintain and enforce department processes

Manage the Power BI dashboards

Pitch Support: Develop brand briefs and bios for upcoming meetings

Assist in creating case studies of successful partnerships for prospective sales pitches

Perform ad-hoc research or data entry to support business initiatives

Research local companies for the sales team to prospect

Reporting & Insights: Aggregate data for performance metrics for monthly partner scorecards in-season and end-of-season recaps

Work with stakeholders to collect meaningful insights and create compelling stories for partner programs

Collect information from third-party vendors for sponsorship analytics, analyze platform capabilities, and provide insights to stakeholders

Translate complex data into actionable insights through analytical approaches

Analyze revenue data across the League and market, proposing strategies for profitable growth

Department Support: Develop timely and insightful analyses to support the organization's mission, goals, and strategic initiatives

Collaborate with various departments to define and address current and future needs

Other duties as assigned.

Qualifications/Requirements: Education: Bachelor's degree required (preferably with a major in Data Analytics, Finance, Statistics, or Economics)

Experience: At least 1-2 years professional experience in a professional sports team environment supporting data warehousing, dashboard and reporting, audience identification or CRM system

Experience with CRM (Salesforce/KORE) and data visualization (Power BI)

Good working grasp in SQL

Ability to meet deadlines, handle and prioritize simultaneous requests, manage laterally and upwards, all with a professional and courteous attitude

Ability to work collaboratively with a variety of stakeholders, consultants, and vendors

Excellent business communication skills

Outstanding analytical and problem-solving skills

Strong work ethic and drive to improve

Flexibility to work evenings, weekends, and holidays; hours may vary depending on business needs

Must complete all pre-employment forms and successfully pass a background check

Cardinals Benefits/Perks Summary: The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to: Health, Dental, and Vision Insurance options; effective the first day of hire

401 (k) retirement option with employer match contribution

Paid Time Off Accruals (including sick time accruals)

Paid Time Off for most Federal holidays

Time off for Maternity, Paternity, Military, and Bereavement

MDLIVE: 24/7 medical support

Flexible Spending Accounts (FSA) & Health Care Saving Account options

Discounts on Cardinals gear & paraphernalia

Tuition reimbursement & Professional Growth opportunities

Daily free lunch

Complimentary season tickets

Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-Onsite