Snow / Bike Shop Department Lead (Tulsa, OK)
Tulsa, OK, United States
Since 1980, Sun & Ski Sports has been inspiring adventure. We are a specialty outdoor retailer inspiring you to let adventure into your life confidently through exceptional customer service, first-hand expertise, and competitively priced brands ready to perform for any journey - to be where you live and play. Our trademark experience has placed us at the top of specialty outdoor retailers in America. Sun & Ski Sports has grown to include over 30+ stores across the country, as well as online at sunandski.com, yet still manages to provide that small store feel with big store competitive pricing. We specialize in equipment, apparel, footwear, and accessories to enhance our customer's active lifestyles and year-round activities including ski, snowboard, bike, run, swim and more.
SUMMARY
Our Sun & Ski Sports store is seeking a driven Snow/Bike Shop Lead. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere!
RESPONSIBILITIES
Perform quality tunes, mounting, adjustments and repairs to customers' equipment according to established guidelines.
Provide the highest quality ski/bike service and in a timely manner
Greet and assist customers with enthusiasm and a genuine smile.
Determine customers' equipment needs.
Adhere to safety procedures regarding use of tools and equipment.
Complete accurate work order paperwork and prioritize work orders in an expedient manner.
Serve as knowledgeable resource to customers.
Be familiar with the merchandise carried in the store, including brands, key features and benefits, as well as, ability to make accurate suggestions to customers.
Remain current on ski/bike industry products and trends to share knowledge with customers.
Strong selling and customer service skills
Basic computer skills, with ability to learn
Complete all required paperwork and logs correctly and completely
Document any observed deficiencies on ski/bikes repaired that was not listed on shop ticket
Sell additional merchandise, accessories and repair work to customers
Attend product knowledge clinics/camps in store and out of store to help enhance --Assist with various Bike/Cycling Events.
Promote Sun & Ski within local snow/cycling community
Train & develop bike shop associates and evaluate them for continuous improvement.
Note: Additional responsibilities may be assigned as business needs dictate.
REQUIREMENTS
Retail and Customer Service experience
1+ years management experience; Ability to manage, motivate and develop
2+ years retail and or Bike Shop experience; Knowledge of business operations & shrink reduction
1 year service technician experience
Talent in networking, recruiting, interviewing, training and developing others
Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with Vendors, Buyers, Store Team and Upper Management.
Outdoor Enthusiast: Passion for cycling activities, as well as, ski/snowboard, water sports, surf/swim, skate/skateboard and more!
**All prospective employees must submit to a criminal background check and drug screen.
Company Benefits Available to Full-Time Employees Only
Paid Vacations & Holidays
Pet Insurance
Long Term Disability
Flexible Employee Benefit Plan (Cafeteria Plan)
Associate Discount *
#J-18808-Ljbffr