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Vontier
Houston
Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that’s experiencing double digit growth by making a difference for our customers who rely on innovative fuel management software solution products? We are looking for a **Sr. Customer Success Manager** who unders
Job Source: VontierConvergePoint
Houston, TX, United States
Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal ca
Job Source: ConvergePointKuraray America , Inc.
Houston, TX, United States
Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? VP, Customer Success The VP, Customer Success will have responsibility for leading the North America CSM team. This
Job Source: Kuraray America , Inc.Donatestock
Houston, TX, United States
The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time em
Job Source: DonatestockR1 RCM
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R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1 is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted pa
Job Source: R1 RCMShowcase Windows and Doors Co., LLC
Houston, TX, United States
Description: Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting production assembly teammates to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door: Medical, Denta
Job Source: Showcase Windows and Doors Co., LLCRepeatMD
Houston, TX, United States
Our Story: RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics
Job Source: RepeatMDConfidential
Houston, TX, United States
Head of Customer Success About the Company Innovative AI-powered push-to-talk app Industry Internet Type Privately Held Founded 2000 Employees 2-10 About the Role The Company is seeking a Head of Customer Success to join their pioneering team. This strategic role is pivotal in the company's mission to transform the way field professionals connect
Job Source: ConfidentialHouston
**Customer Excellence Manager – North America**
The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients can use the Cornerstone solution to achieve business outcomes.
The Customer Excellence Manager will partner directly with clients and Account Management in achieving client satisfaction to drive retention and growth within Cornerstone’s customer base. This critical role is a one-stop trusted resource supporting customers with a blend of business process knowledge, talent management expertise and deep functional and technical knowledge of Cornerstone. They will also serve as a customer advocate cross functionally within the organization.
The Customer Excellence Managers are part of a shared services team focused on optimization and driving resolutions to client business needs that are impacting client CSAT post go live. They leverage a strong understanding of key customer outcomes, strong product knowledge and a highly customer centric approach. They engage directly with clients to deliver optimization workshops and coaching. They also partner with Account Management to mitigate and address client satisfaction issues in a SWAT approach.
This position will report to the Customer Excellence team within Customer Success.
**In this role you will:**
+ Be a key part of a critical team focused on optimization, customer satisfaction and retention
+ Be a trusted partner for post-go live customers on process and product functionality
+ Understand customer business drivers and critical use cases and be able to align them to product functionality to drive key customer outcomes
+ Recommend best practice use case of Cornerstone based on understanding of customer’s business, use cases and success criteria for getting value
+ Partner with customers to understand their current and future business goals and provide recommendations on how to achieve those goals through Cornerstone
+ Navigate and mitigate post-go-live challenges blocking client from realizing value
+ Serve as an advocate for the customer cross-functionally across the organization
+ Work directly with clients to deliver optimization workshops and coaching
+ Help navigate complex software and technical questions for the customer and engage appropriate resources to resolve
+ Collaborate and work cross-functionally, engaging the appropriate resources as necessary
+ Empower customers to leverage best practices to increase adoption and utilization
+ Provide industry insights, guidance and recommendations to drive customer strategic outcomes
+ Understand and articulate key industry and product best practices
+ Provide just in time enablement, and how-to ‘quick wins’ to mitigate customer challenges
+ Support customers in understanding the resources, training, support, and services available to help make them successful
+ Deliver Office Hours sessions
+ Other duties or special projects as assigned
+ Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases
+ ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
**You’ve got what it takes if you...**
+ Have a B.A./B.S. or equivalent professional experience in Human Resources, Organizational Development or Finance
+ Have a minimum of three years of experience using the Cornerstone application with a demonstrated high level of skill
+ Are highly detail-oriented and able to manage multiple projects simultaneously
+ Are organized and methodical with excellent follow-up to meet customer expectations and deadlines
+ Have excellent communication, presentation, consulting and analytical skills
+ Have passion for customer success
+ Enjoy working in a fast-paced, dynamic organization
+ Are able to adapt changes in roles and responsibilities
+ Are able to travel up to 15-30%
**Extra dose of awesome if you have..** .
+ SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
+ MBA
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]
Email Alert for Customer Success Manager_ jobs in Houston
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