UX Researcher

San Francisco, CA, United States

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

Recruit users and build out a database and tools for multiple product verticals to optimize customer experience and overall system performance, including applying theory, principles, and data regarding the relationship between humans and respective technology as well as leveraging our existing user recruitment vendors and tools. Develop processes that ensure recruitment, research, and data synthesis efficiency. Apply expertise on research tools and train others on utilization. Plan out and visualize our user research roadmap, and ensure timing is coordinated appropriately with other UX researchers. Set up unmoderated usability tests for various web and product experiences. Perform user screenings and interviews to understand user roles, responsibilities, motivations, and needs. Send out surveys to better understand the user's experiences, expectations, and desires. Organize, aggregate, synthesize and prepare quantitative and qualitative data so it can be presented to audiences across the company. Perform user testing analyses and create video highlight reels. Create and maintain a central repository of user data across products. Nurture relationships with internal subject matter experts to develop research hypotheses that can be tested. Research customer pain points to better frame external user research studies.

Telecommuting permitted 50% or more but less than 100% per week within the same geographic location as the assigned office location.

40 hrs./week, Mon-Fri, 8:30 a.m. - 5:30 p.m.

MINIMUM REQUIREMENTS :

Must have a Bachelor's degree in Design, Psychology, Human Factors and Ergonomics, or a related field plus two (2) years of experience in user experience or user design.

In alternative, must have a Masters degree in Design, Psychology, Human Factors and Ergonomics, or a related field plus 1 year of experience in user experience or user design.

Skill Requirements:

Must have 1 year of experience in all of the following:

Conducting moderated interviews using at least one research platform (UserZoom, User Interviews, or Respondent)

Analyzing data using a Miro board platform for data visualization

Communicating research findings to external clients or internal employees

Applying evaluative research methods that include moderated usability testing (talk-out loud method), surveys, and remote one-on-one interviews.

#LI-DNI

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

CA Annual Base Salary Range

$151,550-$151,750 USD

WHO WE ARE:

Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend

Take Care of Yourself R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.