Forensic Review Analyst
Maryland Heights, MO, United States
Description
Salary : $40,000 - $45,000
Location : St. Louis, Mo
Summary of Position:
The FRAI is a Tier 1 position in the Forensic Review Department. FRAls are responsible for completing non-violent, non-time-sensitive, and less complex reviews. This position requires strong attention to detail and critical/situational thinking skills. Written and verbal communication skills are a must, as this position requires frequent collaboration with clients, law enforcement, and peers. At times, FRAls may be required to complete more complex, time-sensitive, and/or non-violent priority requests if team or department needs call, or if opportunities arise to gain/showcase additional skillsets.
Accountability :
Team Supervisor
Essential Job Functions :
Review, interpret, and resolve video surveillance footage for reported incidents, including criminal & nuisance activity. Focus on non-violent, non-time-sensitive, and less complex requests, including quickets. Example requests include improper dumping, gate hit, pet messes, vehicle damage/vandalism, unit burglary, vehicle tracking, missing package, etc.
Keep detailed, professional notes of observations, process, and communication within requests and time record entries.
Write concise, detailed summary of reported incidents- may include car details, description of individuals or time of activity.
Compile video footage and/or still images into a completed product for clients and law enforcement.
Regularly communicate with clients and law enforcement, written and verbal Phone calls expected in most reviews.
Interdepartmental collaboration and problem solving
Participate in regular 1:1 meeting with team supervisor.
Submit camera image quality concerns through provided platforms.
Maintain a weekly time record through the company provided platform.
Regularly monitor personal work email and chats for company correspondence
Answer incoming calls.
Maintain performance metrics consistent with averages for like positions, including: Average hour per review
Average hour per draft check
Average number of events per week
Job Skills and Requirements : Bachelor's degree preferred.
Must have exceptional written and verbal communication skills.
Analytical/critical thinking skills are a must.
Basic knowledge of video and photo editing software preferred.
Experience with Microsoft Office preferred.
Proven work history that indicates an ability to work well with others and alone.
Customer service experience.
Location
St Louis
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Criminal Justice
Salary
$40,000 - $45,000
Number of Openings
1
Hiring Manager(s)
Ron Shoults
This position is currently accepting applications.