Information Technology Support Manager

IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)

We are open to these four locations but must be 5 day on site: Santa Monica or San Francisco or Palo Alto or Seattle or Bellevue.

Our client is a fast growing media and high tech company:

Over 6500 employees across 20 offices globally;

Provide cutting edge augmented reality, virtual reality, and 3D printing technologies

Developed one of most popular apps that has been used by millions of users

They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:

Lead, coach, and develop seven direct reports across IT support and service delivery

Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;

Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF

Automation and scripting using Powershell, bash or Python to develop and improve internal tools

Requirements

1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk

Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.

Experience in automation such as powershell or python or bash

Willingness to work hands-on, support teammates, take accountability for difficult outcomes

Initially 12 months full time contract and will extend yearly. W2 employer contract offering hourly rate of $40 to $45 (40 hours per week) plus 50% contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica or San Francisco or Palo Alto or Seattle or Bellevue.

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