Customer Marketing Manager

Waltham, MA, United States

What makes us Qlik ?

A Gartner Magic Quadrant Leader for 13 years in a row , Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Qlik Marketing Organization

The mission of the marketing team is to create an irresistible brand that fosters a passionate fan base. We’re a team of market savvy, creative professionals dedicated to results-oriented, metrics-based outcomes that drive pipeline, sales success, and awareness. We cover a wide range of functions including field marketing, digital marketing, product marketing, global communications, customer marketing, global events, and much more.

The Customer Marketing Manager Role

Qlik is searching for a n experienced Customer Marketing Manager to join the Global Customer Marketing team, focused on forging impactful customer relationships and creating transformative customer content that powers the most visible programs and content across the company.

The Customer Marketing Manager works within the Global Customer Marketing team collaborating and driving major customer advocacy and reference programs in North and Latin America, taking an essential role in one of Qlik’s most critical markets. The role executes on Qlik’s customer marketing strategy in the Americas, with a focus on managing customer relationships, advocacy programs and overseeing the customer asset pipeline, including success stories, case studies, press releases, quotes, videos, blog posts, and any other public use of customers across the geography. The Customer Marketing Manager should be passionate about helping make Qlik customers wildly successful and sharing and showcasing those successes.

What makes this role interesting?

Strategic Impact: Supports the strategic and systematic prioritization of Qlik’s customer marketing pipeline in the Americas. This includes supporting high-touch customer and advocacy programs for customers and works with Qlik’s agencies to create that supports an aggressive marketing and sales agenda.

Visibility : Manages as part of the Global Customer Marketing Team, highly-visible programs encompassing References and Evidence, Customer Advocacy Programs, Qlik digital Communities, and Customer Experience Programs .

Dynamic Environment: Thrive in an ever-evolving market by leveraging your intellectual curiosity and customer engagement skills to support business, product, and go-to-market strategy.

Here’s how you’ll be making an impact:

Leads customer engagement and communication programs, such as high visibility programs at the company’s large global user conference, various in-person/virtual events, and its popular Transformational Customer awards program.

Works with creative agencies to develop customer content, collaborating with broader marketing teams on customer success stories, press releases, videos, blog postings, and other highly visible programs.

Forges and nurtures relationships with customer advocates.

Supports sales reference needs for the Americas (for requests that fall outside of our self-service tools)

Recruits and manages speakers for key customer events such as webinars and user conferences.

Pursues a deep knowledge of Qlik’s customer success stories in the region – as well as a knows how to build and manage a growing pipeline of new advocates.

Has a comfort and familiarity with B2B marketing, lead generation, and sales processes .

We’re looking for a teammate with:

Bachelor's degree or equivalent practical experience.

Experience in B2B customer marketing required.

2- 6 years of demonstrated in-house/agency professional in supporting customer marketing (PR, social and asset based) content and initiatives of a major customer-focused brand required. Technology B2B experience preferred.

Proven experience managing customer pipelines to drive results.

PR and customer marketing experience preferred.

Creative marketing and communications skills.

Outstanding commitment to service and customer advocacy.

Results oriented attitude and ability to focus efforts of multiple stakeholders in order to increase engagement and asset creation/distribution globally.

Experience with managing budget.

Self-reliant , results oriented and a bility to contribute in a changing environment and anticipate future needs .

Experience with Microsoft Office Suite.

Experience in Salesforce.

Willingness to travel up to 25% .

Th e l ocation for this role is :

King of Prussia, PA

Raleigh, NC

Waltham, MA

Remote – East Coast of USA

Apply now and t ake the lead in shaping the success of Qlik's customer marketing !

More about Qlik and who we are :

Find out more about life at Qlik on social: @LifeAtQlik , LinkedIn , YouTube , and X/Twitter , and to see all other opportunities to join us + our values, check out www.qlik.com/careers

What else do we offer?

G enuine career progression pathways and mentoring programs

C ulture of innovation, technology, collaboration, and openness

F lexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $ 82,910.00 USD MIN – 90,000.00 MAX per year. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs.

Qlik offers a comprehensive benefits package which includes, but is not limited to, group medical, dental and vision benefits, a 401(k) plan and match, flexible paid vacation, 10 paid annual company holidays, 9 days of annual paid sick leave (prorated upon hire), up to 16 weeks of paid parental leave, and mental and emotional wellbeing benefits.

Eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters , including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision .

If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form .

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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