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System Administrator I - IM Data Center Operations

San Antonio, TX, United States

Description

Summary:

The System Administrator I is responsible for participating and providing technical skills in activities related to the support of database administration, system availability, system performance and capacity monitoring with assistance from other System Administrators. This is done in development projects, interfaces, and software installs and problem resolution at the direction and with the supervision of the Lead and Senior System Administrators. The System Administrator is also responsible for completing tasks in the design, coding, debugging, testing and implementation of computer programs and systems. The System Administrator is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The System Administrator is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.

Responsibilities:

Demonstrate general knowledge and troubleshooting skills in one or more of the following: email (including related IP services such as DNS and SMTP); enterprise client/server applications; mobile device technologies; anti-virus systems; application deployment technologies such as Citrix and ZENworks; application packaging such as Snapshot, AdminStudio, Thinstall; data delivery technologies (including FTP and interface products), and others

Demonstrate general knowledge and troubleshooting skills in one or more of the following: enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, enterprise client/server applications, and enterprise backup and recovery systems

Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors

Identify and manage basic level problems and issues with assigned systems

Utilize standard and ad-hoc procedures to perform problem resolution for system

Use appropriate tools to track and report problem status and escalate in a timely manner

Produce and maintain technical documentation on the assigned systems

Document and update telecommunications and networking technical standards and procedures

Maintain data in network management for accuracy

Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system

Manage basic level internal projects including tasks, deadlines and reporting

Participate in departmental programs that promote and deliver exceptional customer service

Follow established policies, procedures and standards defined by the department

Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams

Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety

Identify and resolve or escalate any issues or violations to management and other groups, as needed

Maintain a clean, organized and safe work environment

Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies

Assist other IM teams by providing second level support and guidance

Participate in after-hours technical support by rotating call schedule on a regular basis

Perform other duties as assigned by management or designee

Requirements:

High School Diploma

Work Type:

Full Time

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