Advancement Services CRM Administrator_

Hattiesburg

Advancement Services CRM Administrator

The University of Southern Mississippi is currently accepting applications for the position of Advancement Services CRM Administrator.

Position Details

Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States

Division Development Office

Position Type Staff

Employment Status Full Time

Grant Funded No

Pay Grade

E12

Posting Close Date July 31, 2024

Special Instructions to Applicants

Please submit a cover letter, resume and the contact information for three references when applying for this position.

Job Summary

The Constituent Relationship Management (CRM) Administrator will execute the operational objectives defined for the Advancement CRM platform and support refinement of the evolving strategic vision. Reporting to the Director of Advancement Technology Services, the CRM Administrator is responsible for ensuring that the Advancement organizations across the University of Southern Mississippi have access to a well-performing platform solution to enable business priorities. This position manages the technical aspects of data feeds and integrations, manages user access and ensures the CRM system conforms to data security and privacy policies. The candidate will have a record of success in implementing processes and adoption of a platform solution.

Primary Duties and Responsibilities

1. In coordination with our Implementation Services contractor, manage deployment of a newly selected Advancement CRM platform. Work with Advancement Business Analyst on the scoping and perform implementation of new Advancement CRM development requests.

2. Support migration of data and selected process from existing Advancement CRM environment.

+ Customize and configure the CRM platform to meet the specific needs of the organization. This includes setting up workflows, automation, and integrations with other business systems.

+ Manage the technical operations of system data feeds and integrations, supporting the data needs identified by the Advancement Data Manager.

+ Monitor and report on system performance metrics, identify performance issues, and implement optimizations to ensure smooth and efficient operation of the CRM platform. Engage with CRM vendors for support, updates, and troubleshooting. Manage vendor relationships to ensure optimal service and performance.

6. Implement and maintain security measures to protect sensitive customer data. Conduct regular security audits and update protocols to comply with industry standards.

+ Create, modify, and deactivate user accounts. Manage permissions and access levels to ensure data security and compliance.

+ Assist Advancement Business Analyst with the creation and maintenance of suitable processes to support Advancement Operations, Development Office, and Technology Lifecycle activities.

+ Perform other duties as assigned.

Minimum Qualifications

A bachelor’s degree in computer science, information systems, or related field from an accredited college or university and a minimum of three years of experience as a systems administrator or equivalent combination of education and experience.

Knowledge, Skills & Abilities

+ Broad understanding of information systems and business applications

+ Experience with CRM platforms, with the ability to customize processes, formula fields, custom views, and other content of intermediate complexity

+ Experience using data management and integration tools

+ Strong understanding of relational databases, query language, and development competency

+ Demonstrated ability to meet deadlines and handle simultaneous requests

+ Self-motivated, enthusiastic, and accountable for results

+ Ability to work collaboratively across multiple university units

+ Excellent interpersonal skills and ability to communicate and interact effectively with a diverse group of people in both oral and written forms

+ Ability to process and handle confidential information with discretion

Note: Employees of this position are prohibited from disclosing confidential and proprietary information of donors and prospects, the Foundation, the University and its employees or students. This confidentiality obligation is effective while employed in this position and continues after termination of employment.

Preferred Qualifications

Advanced degree in computer science, information systems or related field from an accredited college or university. Comprehensive understanding of platform administration, data management and enterprise management systems. Five years of CRM platform experience.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.