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Workstream
Salem, NH, United States
A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily
Job Source: WorkstreamROC Group
Newton, MA, United States
**Team Leader- Full Time** ROC Transitions are looking for a passionate and experienced Team Leader to supervise a small staffing team and oversee up to 3 Transitions houses. **Hours:** 40 hours per week. The home is staffed up to 17hrs a day; shifts, including 8 sleepovers will be worked as part of a rota and may include days, evenings, sleepovers
Job Source: ROC GroupChick-fil-A
Woburn, MA, United States
Description At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of
Job Source: Chick-fil-AChick-fil-A
Nashua, NH, United States
Description At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of
Job Source: Chick-fil-ANewton-Wellesley Hospital(NWH)
Newton, MA, United States
The Patient Access Team Lead is responsible for the efficient operations of the Patient Access Department. The Team Lead is a subject matter expert for the team, so while still completing patient access duties; serves as the person to whom team members come to ask questions and guidance Ensures that productivity is appropriate and without errors.
Job Source: Newton-Wellesley Hospital(NWH)McDonald's
Andover, MA, United States
Be a part of our McFamily! Lead your own area of the restaurant to success! * Free uniforms* Free World Famous Food* Paid training* Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language* Health Insurance* Service awards* Bonus program for
Job Source: McDonald'sChick-fil-A
Woburn, MA, United States
Description At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of
Job Source: Chick-fil-APartners Healthcare System
Newton, MA, United States
The Patient Access Team Lead is responsible for the efficient operations of the Patient Access Department. The Team Lead is a subject matter expert for the team, so while still completing patient access duties; serves as the person to whom team members come to ask questions and guidance Ensures that productivity is appropriate and without errors.
Job Source: Partners Healthcare SystemChelmsford, MA, United States
**Team Leader**
Job Title Team Leader Reference UK07448 Town Chelmsford Business Line Client Services **Job Description**
We are currently looking to recruit a passionate, action orientated, people focused Team Leader for our Client Services Centre in Chelmsford.
The role involves leading and motivating a Client Services team that undertakes complex specialist insurance processing in support of our London market underwriting teams. You will be accountable for ensuring that your team provides excellent customer service in line with the defined standards and metrics that we have in place, maintaining an effective link with colleagues across the teams to secure consistent success.
You will spend the majority of your time coaching your team, resolving queries and problems, providing clear goals and developing your teams professional capabilities. You will be working in a flexible environment leading your team both face to face and in our new virtual world. You will have regular interaction with other Team Leaders and various internal stakeholders.
One of the key abilities needed for this role is the management of both your team's and your own workload to make sure priorities are set but also that there is flexibility when special projects come in. You will be working closely with the other client services teams as well as many internal stakeholders from claims to underwriting as well as externally, so we expect this person to be able to build and maintain professional relationships in order to maximise the potential of the team and themselves.
**Responsibilities**
- People management responsibility for a team, setting the standards to drive a high performance culture.
- Manage capacity within your team to deliver service consistently to multiple customers, monitoring performance against SLAs and taking appropriate action to ensure quality and continuity of service.
- Identify and coordinate training & development needs and ensure successful delivery of performance targets and objectives.
- Drive and embed a culture of continuous improvement within your team and implement continuous improvement initiatives in line with business priorities ensuring good quality and timely outcomes.
- Lead &/or support on adhoc departmental/ wider business initiatives and projects ensuring quality and timely delivery
- Own business changes that impact your team, managing multiple stakeholders and involving other team members or technical experts as required, to demonstrate successful and timely delivery.
- Create an environment which is recognised as a great place to work through your engagement survey results, responding promptly on any areas for improvement.
- Set the standards for workflow, data capture and MI and ensure these are maintained effectively within your team.
- Recruit at a high standard internally or externally
- Build and maintain effective positive relationships with stakeholders
- Own complex customer queries and problems that the team or stakeholders have escalated through to resolution.
- Provide regular and quality MI to demonstrate team performance and undertake appropriate corrective action in relation to the data outputs.
**The Individual**
Skills and Experience:
- 2 years minimum first line leadership experience
- Excellent communication/ coaching skills
- Experience of Continuous Improvement methodology
- Proven track record of successful stakeholder management, with evidence of having worked in a fast-moving, results driven environment
- Insurance/ leadership qualifications or good experience in the insurance/ financial industry an advantage
Capabilities
- Commercially astute with demonstrable track record of taking accountability for service delivery
- The ability to motivate and develop others
- Excellent skills in relationship and stakeholder management
- Strong understanding of, and ability to apply continuous improvement methodology and embedding change within a team/ business
- Experience of driving high performance across multi-disciplined teams, and improving overall effectiveness
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top.
If you require flexibility in when, where or how you work, wed love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
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Email Alert for Team Leader jobs in Chelmsford, MA, United States
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