Senior Technical Adoption Engineer

San Jose, CA, United States

Engineer - Pre Sales and Product Management

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

About Cisco Spaces Cisco Spaces is a ground-breaking cloud platform that transforms the way businesses engage with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes on a global scale by using their existing Cisco infrastructure.

About the Role As a Technical Adoption Manager, you will play a meaningful role in ensuring our largest customers understand, adopt, and derive maximum value from the Cisco Spaces platform. Your role involves close collaboration with various teams to support and guide customers through the adoption process, addressing their needs and ensuring they achieve their desired outcomes. You will be responsible for the adoption and success of use cases across a range of personas, environments, and verticals. You will work across different Cisco technologies and with different ecosystem partners to deliver use cases that include employee duress, conference room utilization, and wayfinding,

Responsibilities Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes

Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure

Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement

Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them.

Collaborate with sales, engineering, and product teams to address customer needs and feedback.

Develop documentation and training materials to assist customers in using the platform optimally.

Resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary.

Maintain strong communication with customers, ensuring they are advised and supported throughout their journey.

Requirements Strong technical knowledge of Cisco networking and collaboration tools.

Existing knowledge of the Cisco Spaces platform and typical customer use cases

Excellent understanding of how customers use digital platforms for various applications.

Outstanding communication and organizational skills.

Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers.

Experience in training, creating documentation and other collateral, and customer support or management.

An in-person, practical approach to problem-solving with a strong sense of ownership

Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

Our Commitment to Diversity and Inclusion At Cisco Spaces, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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