General Manager

New York, NY, United States

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a General Manager for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The General Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. The ideal candidate will have thorough management experience with a proven record of coaching and developing talent, managing a multi-faceted operation, and consistently taking action to improve service levels.

Reporting directly to the Area Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image. As the General Manager you will be the ambassador to our clients for the company image and style focusing on the key areas outlined below.

HOW YOU WILL CONTRIBUTE

Business Development Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.

Propose Store events to generate business; actively participating in the Community to drive external sales generation.

Active benchmarking of competitor business and brand activities.

Customer Relationships and Customer Service Role model customer service, coaching Customer Advisors in developing long lasting relationships with customers.

Attract, create, and maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with VIP customers.

Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities.

Product Develop an in in-depth knowledge of Zegna products to include composition, style, and origin.

Execute activities to drive sell-through, pro-active collaboration with merchandising and planning teams on stock consolidation and transfers.

Provide feedback on products to assist merchandising team on buying plans.

People Consistently raise the standard of the in-store team through active training, coaching, and motivating team members, increasing sales effectiveness, and enhancing the customer experience.

Manage and implement performance management and talent development processes; recognize and reward potential talent.

Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment.

Recruit, select, hire, and train Customer Advisors.

Sales Management Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual plan.

Plan Salesforce staffing deployment and store shift management.

Plan for trading peaks and troughs, emergencies, and ad-hoc situations.

Store Operations Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage.

Achieve excellence in retail operations and company standards.

Develop store communication content and ensure best practices and information are consistently shared.

Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and sales against goals - tracking sales versus established standards.

Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented.

Ensure consistent and high standards of MTM in-store operations and services.

WHO YOU ARE: 5-6 years’ experience in luxury retail and/or hospitability.

Ability to self-learn and self-develop.

Generates customer delight.

Proficient with digital technology.

Familiar with Apple products is a plus.

Excellent written and verbal communication skills.

Bachelor’s degree or equivalent required.

The salary range for this position ranges from $115,000-$120,000 annually with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

Ermenegildo Zegna Corp. is an equal opportunity employer and offers a competitive salary and an attractive benefits package. We offer our employees opportunities for career advancement and invite you to develop your career with us.

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Production & Services

Production & Services

Production & Services Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.

These teams are divided into two areas: textiles and apparel.

Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.

Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.

Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Manage & Support

Manage & Support

Manage & Support Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.

Design, Plan, Develop

Design, Plan, Develop Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS

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