Senior ServiceNow Developer_

Atlanta

Senior ServiceNow Developer

United States, Georgia, Atlanta

Information Technology

24-Jun-2024

Ref #: 25208

LinkedIn Tag: #LI-IS1

How you'll help us Keep Climbing (overview & key responsibilities)

Responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices.

Responsibilities:

+ Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

+ Perform code review of peer development changes to ensure compliance with the Delta ServiceNow Development standards and vendor’s best practices.

+ Lead upgrade / patch skip remediation ensuring compliance with the Delta ServiceNow Development standards and vendor’s best practices.

+ Works with the Business / Product Team and development team to provide estimated level of effort

+ Take ownership of high level / complex business requirements and works them to completion.

+ Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.

+ Deliver product enhancements, new features, and defect fixes on time and error free

+ Collaborate with many teams and stakeholders locally and remote to efficiently deliver high quality product enhancements, new features, and defect fixes.

+ Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.

+ Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.

+ Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.

+ Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.

+ Assist team members with support issues.

+ Participate in daily standups to report status, delays and risks to scrum master / team leads / management.

+ Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.

+ Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.

+ Mentor other team members as needed and provide technical guidance to the process and management teams.

+ Practice safety conscious behaviors in all processes and procedures.

+ May perform other duties as assigned.

This role can sit in Atlanta, GA or Minneapolis, MN

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 9%

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Career development programs to achieve your long-term career goals

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

+ 5 or more years of experience in ServiceNow Platform development

+ 3 or more years of experience in ITSM and ITOM development

+ 3 or more years of experience in Agile development practices

+ Ability to script complex scenarios during interactive sessions

+ Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations

+ Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills

+ Ability to work independently to achieve exceptional results

+ Demonstrated ability to deliver quality work on time and translate planning into action

+ Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ ServiceNow CSA Certification

+ ServiceNow CAD Certification

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here