Senior Technical Project Manager

Jacksonville, FL, United States

Description Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition

Role Snapshot:

Our Senior Technical Project Manager (PM) will manage complex projects as part of our Shared Services group - assisting with all lines of business. You'll be a driving force behind our Agile software development projects. With your proven Agile (Scrum, Kanban, etc) expertise, technical acumen, and mastery of DevOps, you'll guide teams to success within our DevOps-focused environment. Excellent communication and collaboration are critical to working with stakeholders and foster a high-performing team culture.

In this role you will:

Drive Project Execution: Define scope, timelines, and budgets. Use your technical background to optimize resource allocation, proactively mitigate risks and solve complex problems.

Champion Agile Practices: Lead or participate in Scrum ceremonies (sprint planning, stand-ups, retrospectives) to keep projects on track and teams aligned.

Support the Execution of DevOps Efficiency: Optimize CI/CD pipelines and workflows within Azure DevOps, championing DevOps principles throughout the team.

Lead and Empower Teams: Coach and mentor team members, address roadblocks, and create a culture of continuous improvement and accountability.

Build Stakeholder Relationships: Provide clear project updates, manage expectations, and proactively address any concerns.

Lead and track and the delivery on multiple highly complex projects with heavy technology components using agile methodologies (both Scrum and Kanban).

Create an atmosphere of collaboration and creative problem-solving.

Accountable for planning and completion of the overall work effort and on time project deliverables.

Complete and maintain accuracy of project documentation required in each project phase, as defined by PMO Project Life Cycle Guide.

Quickly escalate significant issues and project deviations to project stakeholders and PMO Management/Program Manager.

Manage project vendors as part of implementation activities.

Ensure all requirements, project plans, resolved issues and changes are communicated to all affected team members.

Review and manage all changes to projects through a formally defined change process.

Adhere to WPS Values: Integrity, Kindness, Authenticity, and Imagination.

How do I know this opportunity is right for me? If you:

Are passionate about organizing groups of people to accomplish important work.

Are open to delivering projects using multiple methods including Agile and Waterfall.

Enjoy collaborating with peers to help everyone succeed.

Enjoy leading without direct authority and collaborating with a variety of people.

Are ready to take initiative to drive projects forward.

What will I gain from this role?

Empowerment to drive projects to successful completion.

Growing your project management experience working with technical teams and business units.

Exposure to highly technical projects which could include customer portal creation, application development, upgrades to infrastructure, Cloud Implementations, and data migrations.

Ensuring WPS has current and modern IT systems that meet security and audit requirements.

Working with a diverse group of stakeholders who are committed to making healthcare easier for those we serve.

Experience working with colleagues who are team-oriented and supportive of your professional development.

Working in an environment that serves our Nation's military, veterans, Guard and Reserves along with their families.

Working in a continuous performance feedback environment.

Minimum Qualifications

Bachelor's Degree in related field or equivalent post high school and/or related work experience.

1 or more years of related work experience.

Preferred Qualifications

Technical Project Management: 5 or more years working in highly technical or complex environments.

Leadership skills: Ability to motivate others and work collaboratively with teams.

Scrum Experience: 5 or more years working on Scrum teams, ideally as a Scrum Master or Agile Project Manager.

Technical Foundation: Solid understanding of software development lifecycle (SDLC), databases, and/or cloud technologies.

DevOps Mindset: Familiarity with DevOps automation and CI/CD best practices, as well as experience with Azure DevOps.

Outstanding communicator, collaborator, negotiator, and problem-solver.

Certification: CSM, PSM, PMP or equivalent is a major plus.

Salary Range

$100,000 ~ $120,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside the posted range.

Work Location

We are a remote-first organization and offer remote work in the following approved states:

Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Remote Work Requirements

High speed cable OR fiber

Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).

Benefits

Remote work Is encouraged and hybrid work options available.

Performance bonus and/or merit increase opportunities.

401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)

Competitive paid time off

Health insurance, dental insurance, and telehealth services start DAY 1

Employee Resource Groups

Professional and Leadership Development Programs

Review additional benefits here

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)