Front Desk Supervisor- Legacy Lodge

Buford, GA, United States

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

Full Time employees have access to Medical and Dental insurance to fit your needs

Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

401K match (Let us help you build your financial future)

Companywide Hotel Room Discounts (Who doesnt love to get away)

Paid Time Off

Employee Assistance Program (We are here to support you)

Employee family events (bring the kids!)

Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

Many more, please inquire for more details Nestled on the shores of Lake Lanier lies Lanier Island Resort an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. Legacy Lodge at Lanier Islands boasts 282 guest rooms, 22,000 sq ft of event space, and 2 restaurants.

Overview:

We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Supervise front desk associates

Greet and check in all guest

Assist in all guest needs and requirements, anticipating them when possible

Maintain correct room status at all times, keeping housekeeping informed of all changes

Assist guest in making future reservations

Maintain knowledge of all current policy and procedures

Assist with checkout

Be an ambassador for Lanier Islands Resort by assisting guests with other island activities

Provide exceptional customer service by being engaging and taking sincere interest

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

Help to resolve problems and WOW guests through recovery when things arent quite right

Supervise daily shift process ensuring all team members adhere to standard operating procedures

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests

Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation

Maintain the Sundries shop, keeping up with inventory and ordering as necessary

Training all new Front Desk Agents to provide exceptional customer service

Promote and sell special hotel programs

Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

Be knowledgeable of all emergency procedures and policies

Maintain house bank

Communicate all pertinent information to manager on duty

Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds

Assist other departments as needed

Performs other related duties as required and requested

Qualifications:

Why work for Pyramid? Pyramid Global Hospitality (Pyramid) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. To care for you and your family, we also offer a comprehensive benefits program.

Perks for all associates include:

Discounts on Waterpark tickets for you and your family

Discounts on Food and Beverage

Discounts on rooms and Golf

Discounts on Dry cleaning

Your financial well-being:

Competitive Salary

Competitive Matching 401K

Basic Life and Accidental Dismemberment Insurance

Basic Long-Term Disability Insurance

Life Insurance buy-ups

Your/your familys health care:

Medical, dental, and vision insurance available to you on the first of the month after your start date

Express Scripts Online Pharmacy

Health Savings Account

Healthcare Flexible Saving Account

Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity

Supplemental Short-Term Disability Insurance

Employee Assistance Program

Pet Insurance through Figo

Your time off:

Hotel Discount Program (you will have access to Pyramids hotel networks)

Paid Time Off

Paid Holidays

Your day-to-day:

Support, training, and mentorship from management

Employee Recognition Programs

Career growth opportunities Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first.

Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and youll become part of our hotel family.