Partner Success Manager

Boston, MA, United States

Partner Success Manager

Hybrid 3 days per week in one of the following locations: Austin TX, Boston, MA or San Diego, CA

Why Choose Acrisure?

Acrisure Innovation is a fast paced, AI-driven team building innovative software to disrupt the $6T+ insurance industry. Our mission is to help the world share its risk more intelligently to power a more vibrant economy. To do this, we are transforming insurance distribution and underwriting into a science.

At the core of our operating model is our technology: we’re building a digital marketplace for risk and applying it at the center of Acrisure, a privately held company recognized as one of the world's top 10 insurance brokerages and the fastest growing insurance brokerage globally. By leveraging technology to push the boundaries of understanding and transferring risk, we are systematically converting data into predictions, insights, and choices, and we believe we can remove the constraints associated with scale, scope, and learning that have existed in the insurance industry for centuries.

We operate at the intersection of world class AI talent and seasoned industry expertise. We aren’t afraid to challenge conventional wisdom for the benefit of our customers, nor do we think we have all the answers. Our culture values first principles thinking, humility, acting boldly, and fresh, heterogeneous perspectives that help us see what others cannot see to transform the industry. We’d like your help.

As a Partner Success Manager, you will empower Acrisure Agency Partners to realize the value of Acrisure Innovation’s technology solutions by working with a nimble team driving adoption and business outcomes. You will be the ultimate advocate for Acrisure Agency Partners and their stakeholders, and become a trusted representative of the voice of the customer at Acrisure Innovation. To achieve this, you will be developing, executing and sharing success playbooks and establishing scalable processes and systems for generating awareness, earning adoption and providing an optimal customer experience for our technology users. Experience collaborating with insurance agencies and brokers will be essential in understanding the unique needs of our partners and ensuring their success with our solutions.

Here are some of the ways in which you’ll achieve impact:

Lead activities across five key Partner Success areas (product marketing, field enablement, driving critical metrics, feedback loop and support) that ensure successful launch and post-sale outcomes with Acrisure Innovation’s technology solutions.

Develop compelling and differentiated product positioning and messaging that activates and retains users.

Get to know our Agency Partners, catalog how they operate, their agency strategy, their tech readiness and represent the customer voice within the Product organization.

Cultivate relationships and develop deep knowledge of InsurTech use cases for agency partners to guide product development and value realization.

Take ownership of feature roll outs by collaborating closely with the innovation team to ensure successful implementation and deployment.

Execute effective go-to-market strategies that drive awareness, adoption, and success of new features and products.

Represent Acrisure as a knowledgeable and engaging speaker at industry conferences, events, and webinars, effectively communicating the company's vision, products, and expertise to a wide audience.

Identify the customer pains, unmet needs and opportunities for the Acrisure Innovation Product organization to pursue.

Design and execute plans to drive an optimal user experience with a “Whole Product” solution from onboarding through ongoing support.

Bring an Agency Partner-focused lens to Product strategy, including thinking beyond the technology solutions to real-world AP problems.

Ensure adoption and subsequent revenue & profitability outcomes, while winning champions who want to tell their story.

You may be fit for this role if you are:

High energy. You bring passion and enthusiasm to your work and are highly productive in a fast-paced environment with little oversight on a day-to-day basis.

Results oriented. You value outcomes over activities, and you can independently chart your path to deliver the desired results.

Customer centric. You bring a high-level of empathy for our partners / customers and can establish frameworks to structure our thinking about their wants, needs and how to drive outcomes.

Adept at ensuring scalability. You prioritize one-to-many enablement activities over one-to-one enablement activities.

Capable of driving success in ambiguous conditions. You act like an owner and are independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations.

A concise and effective communicator. You possess strong written and verbal communication skills, and can adapt your style for both end user audiences as well as internal executives.

A relationship builder. You are able to build trust quickly with internal stakeholders and customers with a high degree of empathy and with a team-first collaborative attitude.

A continuous learner: You are intellectually curious and constantly seek to understand trends at a deeper level, while also able to reconcile your understanding and communicate across different mental models.

Have a proven track record of enabling a strong customer experience: You possess a history of successfully driving adoption and/or an exceptional customer experience through any or all of the five dimensions of Partner Success (product marketing, field enablement, driving critical metrics, feedback loop and support).

Other requirements:

Work experience: 2+ years of Customer Success and 1+ year of experience in an Insurance or InsurTech organization preferred.

Location: Austin, TX, Boston, MA or San Diego, CA hybrid 3 days in office.

Travel : Ability to travel once a quarter for events/tradeshows.

While expertise across all areas is not expected, your motivation and drive to make a difference are what we value most. If you're a high-caliber Customer Success professional or have experience in an insurance or InsurTech organization, and you're passionate about empowering customers to utilize innovative technology to enhance their businesses, we want to hear from you.

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