Create Email Alert

Email Alert for

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.

Similar Jobs

  • ServiceNow

    Senior Technical Support Engineer - Federal

    San Diego, CA, United States

    • Ending Soon

    At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We

    Job Source: ServiceNow
  • Vets Hired

    Senior Technical Support Engineer REMOTE

    San Diego, CA, United States

    • Ending Soon

    About the job Senior Technical Support Engineer REMOTE What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position Excell

    Job Source: Vets Hired
  • Dassault Systèmes

    Technical Support Engineer

    San Diego, CA, United States

    Responsibilities BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world’s largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations. BIOVIA is looking for a motivated Te

    Job Source: Dassault Systèmes
  • Dice

    Technical Support Engineer

    San Diego, CA, United States

    • Ending Soon

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today! Job Title: Technical Support Engineer - Performance Location: San Diego, CA This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may

    Job Source: Dice
  • Lytx, Inc.

    Technical Support Engineer

    San Diego, CA, United States

    Why Lytx? We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding cust

    Job Source: Lytx, Inc.
  • Collabera

    Technical Support Engineer

    San Diego, CA, United States

    Description Home Search Jobs Job Description Technical Support Engineer Contract: San Diego, California, US Salary: $45.00 Per Hour Job Code: 350334 End Date: 2024-07-05 Days Left: 19 days, 3 hours left Apply Top Technology Client looking for Technical Support Engineer in San Diego, CA Position: Technical Support Engineer Location: San

    Job Source: Collabera
  • Collabera

    Technical Support Engineer

    San Diego, CA, United States

    Description Home Search Jobs Job Description Technical Support Engineer Contract: San Diego, California, US Salary: $45.00 Per Hour Job Code: 350334 End Date: 2024-07-05 Days Left: 28 days, 3 hours left Apply Top Technology Client looking for Technical Support Engineer in San Diego, CA Position: Technical Support Engineer Location: San D

    Job Source: Collabera
  • 3DS Dassault Systems

    BIOVIA Technical Support Engineer

    San Diego, CA, United States

    • Ending Soon

    Responsibilities BIOVIA, a brand of DASSAULT SYSTEMES supports industries and organizations that rely on scientific innovation to differentiate themselves. Our customer base includes the world's largest pharmaceutical, biotechnology, biologics, medical device, and contract manufacturing/research organizations. BIOVIA is looking for a motivated Te

    Job Source: 3DS Dassault Systems

Senior Technical Support Engineer

San Diego, CA, United States

Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems such as Salesforce, ServiceNow and Microsoft Dynamics 365, Own enables customers around the world to truly own the data that powers their business.

It’s their platform. It’s your data. Own it.

The Job

We are seeking a natural troubleshooter, a Salesforce Admin expert, who thrives in a fast-paced environment and has great communication skills! A self-starter with the ability to prioritize their time for helping brand-name customers recover from mission-critical events. This is a unique opportunity to expand and utilize your Salesforce skills and experience through countless configurations and customer environments where our products are implemented for the ultimate hands-on experience!

Your Day-to-Day Role

Partner with customers to understand their pain points, technical landscape, and goals, then translate them into solutions that maximize productivity and drive business value

Drive and track KPIs through cases, such as response and resolution times to meet Own’s SLA

Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

Handle case escalations from the Tier 1 team for complex problems requiring in-depth Salesforce experience with empathy

Engage with customers for onboarding and training of new accounts

Share your knowledge with the team through periodic internal training sessions

Your Work Experience

3+ year(s) experience with Salesforce as an Administrator

3+ year(s) experience in Technical Services or Support roles

A current Certified Salesforce Administrator certification

Exceptional organizational and time management skills

Excellent written and verbal communication skills

Experience in dealing with large, complex, distributed systems scale business

Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems

Important Details

This is a full-time position. The ideal candidate will work out of our San Diego, CA office a minimum of 3 days per week to maximize collaboration and interaction with the business. Travel may be required.

The base salary hiring range for this position is $69,200 to $86,500, The actual amount to be offered to the successful candidate will be dependent upon various factors such as education, training, skills, qualifications, competencies, years of experience, job-related knowledge, scope of the role, and location.

Own is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

Learn more at owndata.com.

#LI-Hybrid

Apply

Create Email Alert

Create Email Alert

Email Alert for Senior Technical Support Engineer jobs in San Diego, CA, United States

ⓘ There was an unexpected error processing your request.

Please refresh the page and try again.

If the problem persists, please contact us with your issue.

Email address is already registered

You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.

Would you like to [visit your alert settings] now?

Success! You're now signed up for Job Alerts

Get ready to discover your next great opportunity.