Chief Commercial Officer

Irving

Job Description Job Description

Location: Preferred location is either Atlanta or Dallas, in lieu of these two locations candidates are expected to reside in a city near a major airport because of the heavy travel associated with this position.

Objective:

The CCO serves as a relentlessly driven, focused, full-stack commercial leader with responsibility and accountability over all direct sales channels, account management and marketing across AFS’s portfolio of services. The CCO serves as a trusted thought-partner to the CEO and the Chairman to maximize profitability and growth of the company. The CCO owns the majority of the topline growth through expansion with new logos, cross sell into existing clients and retention of current clients through collaborative and highly accountable management.

Overview:

A successful Shared Service owner is a team player, driven to ensure that the P&L’s achieve or exceed clearly defined annual goals that underpin the company’s goal. Shared Services provide service to internal and external customers by allocating resources based on data and the company’s objectives.

Shared Service owners serve the needs of the client and the business by delivering:

· World-class services in a cost-effective manner.

· Efficiencies through process innovation and improvement coupled with low-cost resources.

· Responsiveness and alignment with two-way transparency and accountability to the company and peers.

· Drive, encouragement and accountability to the business units and other shared services through training, metrics, visibility and communication.

· Responsible stewardship of the company’s resources and as a member of the executive leadership team, embodying our values to all teammates.

Shared Service owners prioritize scarce resources to ensure the company goals are met and hold their teams to the highest standard of both performance and cost-control.

The CCO serves as an Executive Leadership Team Member and responsible for the coordinated development and execution of a strategic plan with a focus on growing revenue and profitability all while living out our values of ethics, excellence and engagement.

Responsibilities:

SCOPE:

Serve as a key member of the Executive Leadership Team, defining and driving the commercial path to growth and profitability of the business objectives and the establishment of an effective growth process and infrastructure.

Maintain the development of the company’s go-to-marketing strategy with an emphasis on achieving market penetration and sales growth across the primary commercial disciplines including but not limited to: Field Sales

Inside Sales

Account Management

Marketing

Remain tightly coordinated with all P&L owners as well as other Shared Services, particularly Channel Development.

Author and constantly refine the company’s sales strategy across key market segments to ensure that the companies identifies and optimizes a clear path to aggressive growth.

Management of the pipeline and ensure timely implementation in concert with P&L owners.

Bring the company to market with communication tools and techniques as well as the coordinated conveyance of each business unit’s value proposition through a well-trained and accountable sales and account management team.

Ensure appropriate alignment of the sales team to geographies, products, services, and segments.

DELIVERABLES:

· Live our values.

· Meet or exceed the annual revenue growth and retention plan.

· Leadership from the front; being highly visible with key clients and prospects.

· A high-performing team.

· Accurate, efficient resolutions to escalated customer issues.

· Ongoing mentorship, coaching and encouragement of your team.

· Frequently feedback and discussions with the CEO regarding the function’s strategy, its direction and its quarterly progress and the initiatives that will fuel its success.

· Documented processes and procedures for all areas of responsibility.

· Voluntary teammate turnover in the business of less than 5%.

· Other work as required.

TECHNICAL/FUNCTIONAL SKILLS:

· Translates organizational goals and objectives into actionable plans in coordination with the CEO.

· Prioritizes work to meet multiple deliverables and deadlines.

Ability to be both a leader and hands-on “doer”.

Highly analytical and metrics driven.

· Assesses and drives improvement in teammate performance by providing clearly communicated and attainable goals, actionable coaching and maintaining clear, detailed written performance documentation.

· Identifies performance and career development needs in team members and works with the teammate to prepare an effective development plan.

· Serves as an effective subject matter expert to cross-functional teams.

· Market-aware and thinks strategically to find and implement new and better solutions and product offerings.

· Creative problem-solving and negotiating skills.

· Applies process, analytical rigor and quantitative analysis to decision making.

· Demonstrates excellent communication skills, both written and verbal, and communicates clearly in all situations.

Qualifications:

Current Sales professional with 15+ years of Sales leadership roles, with at least 10 years’ experience of management as a head of Sales.

Bachelor’s degree Marketing, Business Administration, or Economics. MBA preferred but not required.

Team player with strong communication, customer service, organizational and interpersonal skills.

Strong negation and analytical skill.

Ability to prioritize and work proactively and independently in a fast-paced and dynamic environment.

Diversity of experience and exposure to a wide range of complex business models.

Business and operationally oriented.

Ability to develop and implement systems, tools, and processes increasing business clarity.

Strong communication and team building skills.

Must inspire others and maintain a culture of transparency, integrity and honesty in all aspects of your role

Demonstrated ability (and passion) to thrive in an often chaotic and rapidly-changing startup environment

Excellent business planning skills.

Strong organizational skills and the ability to work in a team environment.

Working Conditions/Physical Demands:

The CCO will sit in front of a computer for long hours at a time. Staring at the computer may cause eye irritation or even muscle strain.

The job as CCO does not require any strenuous or physical activity.

Extensive and off-hours travel is required.

Customary Work Hours: 8:00 A.M. to 5:00 P.M., Monday through Friday and on-demand as needed.