Inventory Specialist

Kent, WA, United States

Service Delivery Specialist, Community Advocate

Remote / Redmond, WA

Bluehawk Consulting is seeking a detail-oriented Service Delivery Specialist, Community Advocate to drive and help deliver best in class community support and engagement to a large volunteer base worldwide.

Project Overview

As a Service Delivery Specialist, Community Advocate, you will play a pivotal role in ensuring the effective delivery of services to our community members while also managing relationships with external vendors. You will be responsible for overseeing the end-to-end delivery of services, advocating for the needs of our community, and fostering positive relationships with our vendors. This role requires a unique blend of strong communication skills, relationship-building abilities, proven ability to manage feedback mechanisms, and a passion for community engagement.

Responsibilities

Service Delivery Management:

Nurture and motivate a growing volunteer program through one to one and group interactions, real-time communication, as well as support and recognition to this valuable group of company fans, students, and business partners.

Drive the community support strategy to ensure a vibrant, sustainable community with high rates for customer issue resolution and customer empowerment.

Community Advocacy:

Act as a dedicated advocate for our community members, representing their interests within the organization and advocating for solutions to their challenges.

Deliver success through empowerment and accountability of a small and talented team of community support planners by modeling the company's culture and leadership principles, coaching the team, and investing and caring for the team as a whole and as individuals.

Relationship Management:

Build and nurture partnerships, collaborate and influence across multiple stakeholders both inside and outside of the company.

Develop and maintain positive relationships with external vendors, ensuring smooth collaboration and adherence to contractual agreements.

Collaborate with internal teams (e.g., customer support, product development, engineering) to ensure that community feedback and vendor insights are integrated into service improvement initiatives.

Vendor Performance Monitoring:

Monitor the performance of external vendors, evaluating their adherence to SLAs and quality standards, and providing feedback as needed.

Continuous Improvement:

Drive the evolution of new measurement and analytics for Community to ensure that the content quality and discoverability of content continually improves.

Stay up to date on the forefront of community support technology and competitive analysis and use research and data to inform the long-term community support strategy.

Identify innovation and incubation opportunities to drive large and small-scale incremental improvements to the connected customer experience on the Community.

Summarize and report out on progress to senior leadership stakeholders to ensure that the Community value is understood and optimized.

Required Skills & Experience

Experience building relationships with partner teams and manage cross-team deliverables successfully.

Excellent track record at prioritization, creating order out of ambiguity, and process management to achieve a common goal.

Experience with experimentation and innovation and excellent solution-finding skills to drive high-impact results.

Preferred Qualifications:

Three years community support and engagement (first party or social) experience.

Volunteer management in a professional or other capacity.

Experience with the tech stack: M365, Azure Dev Ops, etc.

Education

Required Education

Bachelor's Degree in Business, Engineering, Technology, Marketing, or related field and at least three years of experience working in a customer support field and demonstrated people management and project management experience or at least five years of experience working within a customer support field AND demonstrated people management and project management experience.

Our Diverse and Inclusive Culture

Bluehawk Consulting is a Kirkland, Washington-based management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency, and enhance organizational value while reducing costs.

We are a team who love to accomplish great things together!

We excel at hiring talented people who are driven to create solutions for our client's most challenging projects. Uniting amazing talent with meaningful work experiences is our passion; fostering an environment that embraces individuality and unique gifts embodies our values and fuels our purpose.

We Value:

Our diverse team, they make us great!

Consultative, client-focused and interactive approaches

Innovation, actualizing potential, and a positive outlook towards change and accepting challenges

Learning, listening, and communicating openly with respect

Passion, energy, zeal - we have lots of it

Humor, lightness, and flexibility

We care about creating a supportive environment and positive employee experience. Employees will receive competitive pay, health insurance, including medical, dental, and vision coverage (choose between our Base Plan with HSA or Buy-up PPO plan), 401(k) with company match, 12 paid holidays, and up to 15 days of paid time off (PTO) per year. We also offer life insurance and a short-term disability benefit.

Salary Range for this position: $93,000 - $103,500

Bluehawk is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If this sounds like a place you'd like to learn more about, visit us at

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