Director, Product: Digital Growth & Merchandising

Plano, TX, United States

Job Description

The Director, Product: Digital Growth & Merchandising at Pizza Hut is a strategic and highly visible leader within the Pizza Hut organization. As the ultimate owner of the digital customer experience across the website and app for new products and promotional launches, the director launches new and optimizes current experiences for customers on the PizzaHut.com website and mobile app. This critical leadership role is deeply engaged in strategic business objectives like new product launches, as well as the evolution of the Pizza Hut tech stack for menu, content, merchandising, and conversion rate optimization.

This director is a critical leader in shaping the digital customer site experience, overseeing everything from menu and content strategy execution to new feature releases, campaign planning and execution. This role leads a team of product managers and product owners and partners deeply with cross functional teams across the enterprise to achieve business results and deliver best in class shopping experiences that grow incremental transactions and sales. They rally cross-functional teams (product, design, marketing, engineering, ops, etc.) around strategic outcomes and support product managers and product owners in the discovery and definition of iterative MVPs and ongoing enhancements to deliver frictionless and engaging digital shopping experiences for Pizza Hut's digital customers.

The ideal candidate brings experience optimizing ecommerce experiences across websites and mobile apps to drive sales growth, ideally in a large QSR or B2C ecommerce brand. This role requires a strong sense of ownership, a deep understanding of and passion for customer centric digital experiences, a data driven approach to decision making, and a determination to achieve key outcomes even amongst ambiguous and complex initiatives.

Responsibilities

Lead and set vision for several technical teams (Digital Transaction Growth, Calendar/Go To Market, SEO, and Conversion Rate Optimization) to achieve business results and KPIs by optimizing the customers' shopping journey across all devices and experiences.

Advise and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site's strategic direction and execution.

Drive digital transformation through continuous improvement, adoptions of new technology and digital disruption. Demonstrate curiosity, bias for action, and a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking

Partner with UX to conduct user research, competitive monitoring, and deep data analysis to stay up to date on best-in-class ecommerce experiences and trends (within and outside of the QSR space)

Translate optimization results and findings into clear and actionable recommendations through compelling analysis, storytelling, and presentations to cross-functional teams and leadership

Maintain focus on vision and outcomes, allowing others to make decisions without hierarchical approval.

Collaborate with analytics, marketing, and UX teams to launch conversion rate optimizations that boost transactions and sales

Knowledge & Skills Required

Minimum 10-15 years of experience working within a digital/ecommerce product or technology organization, with ownership of and accountability for growth via digital product launches and experience optimizations.

A deep understanding of online shopping behavior, ideally in QSR, and the ability and acumen to create seamless experiences digital shopping experiences that grow the business

Strong analytical skills and the ability to interpret data to make informed decisions and generate insights to drive growth

Excellent communication and facilitation skills (oral, written, and listening) for a variety of audiences, including senior leadership in a highly matrixed organization.

Ability to understand, organize, and communicate complex information in an easily understandable format tailored to a variety of audiences.

Strong problem-solving skills with a bias for action and an ability to push yourself, your team, and others for excellence amongst quick deadlines and competing priorities

Experience with Agile environments and iterative MVPs

Ability to proactively question and challenge to prioritize and identify solutions in a timely manner.

Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise

Demonstrated ability lead cross-functional teams and willingness to lean in where necessary to achieve aligned outcomes

The ability to build relationships and trust quickly to add value via team ownership and cross functional partnership and influence

About Us

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:

Hybrid work schedule and year-round half day Fridays

Onsite childcare through Bright Horizons

Onsite dining center

Onsite gym with fitness classes and personal trainer sessions

4 weeks of vacation per year plus holidays and time off for volunteering

Tuition reimbursement and education benefits

Generous parental leave for all new parents and adoption assistance program

401(k) with a 6% matching contribution from Yum!

Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).

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