Associate Director (AD) of Commercial Analytics, Patient Insights

Boston, MA, United States

Associate Director (AD) of Commercial Analytics, Patient Insights page is loaded Associate Director (AD) of Commercial Analytics, Patient Insights Apply locations Boston, MA time type Full time posted on Posted 2 Days Ago job requisition id REQ-22198 Job Description

General Summary

Guidance & Patient Support (GPS) Insights is an industry-leading patient support analytics and insights team established to deliver core reporting needs and apply predictive/prescriptive insights that can be applied to continuously enhance the GPS patient experience. The function is part of the GPS Patient Experience Team and it drives analyses that underpin this patient-focused department’s data-driven and innovation culture. The team is responsible for both foundational data quality and reporting capabilities as well as identifying opportunities to link new data sets, automate dashboards for on-demand reporting, and produce tools to help optimize and prioritize workload. Approaches include using advanced analytics and data science as well as a test and learn experimentation platform to power the cycle of innovation.

The Associate Director (AD) of Commercial Analytics, Patient Insights will play an important role in delivering analytics-driven insights to the GPS team consisting of patient support specialists (PSS) and leadership. Analysis objectives include deepening our understanding of patient/caregiver behaviors and needs, enhancing patient and HCP engagement across channels, and increasing the effectiveness of PSS activities with a focus on simplification. Overarching technical skills involve performing advanced analytics, test and learn experimentation of new initiatives, Python coding, and developing predictive tools.

The AD of Commercial Analytics, Patient Insights will report into the Director of Commercial Analytics, Patient Insights and work closely with GPS leadership, GPS operations and business systems teams, the Vertex data science and technology teams, and offshore contractors to deliver national, regional, account, and PSS level analyses and insights.

Key Responsibilities

Translate and distill findings from advanced analytics into insights that are presented as a crystallized narrative with actionable recommendations, using techniques such as storytelling and intuitive visualizations

Write/Enhance code for workstream algorithms

Proactively run customer-centric and machine-learning analytics to uncover segments for targeting/optimizing engagement, impact of GPS initiatives (e.g., medication adherence) , financial assistance and payer reimbursement trends, and refinement of omnichannel activities ; present these insights as opportunities and actionable recommendations to leadership

Formulate and execute an insights generation plan that anticipates key business questions and the evolution of advanced analytics and the GPS program over the next several years

Act as the advanced analytics lead on cross-functional data flows and dashboard launches, serving as the bridge between IT and GPS to ensure both teams understand and pull through on operational and insights needs

Identify / Lead test and learn experimentation (incorporating comparators such as control groups or historical data) to pressure test new analyses and tools as well as uncover opportunities

Drive continuous improvement through exploring and linking new data sets, automating dashboards for on-demand and self-service reporting, and implementing new tools

Create and maintain a centralized metrics document containing definitions, calculations, and business rules for the purposes of documentation as well as facilitating greater data literacy across the GPS team

Skills

Deep first-hand experiences with Python, statistics, data wrangling, basic machine learning (e.g., linear regression, random forest, etc.) SQL, and A/B testing are required

Preference for prior experiences with AWS Sagemaker, R programming language, deep learning (NLP, neural networks, etc.), and Tableau

Proficiency with claims, prescription, specialty pharmacy, and other sales data sources (e.g., CRM)

Excellent in communicating with a range of audience types, particularly the ability to translate business questions into analytically actionable questions when partnering with non-analytical stakeholders

Excellent presentation skills: effectively set up the business context, deliver clear “so-what’s”, and actively shape team discussions towards actionable next steps

Practical orientation and consultative mindset on how to leverage analytics for decision-making and impact on customer experience

Ability to assess the level of importance of requests in order to prioritize workload and deliver multiple workstreams to timelines

Education And Experience

Bachelor’s Degree in relevant discipline required (e.g., computer science, business analytics, statistics, or health-related field)

8+ years of work experience in healthcare and/or analytics, including previous experience working with patient services, specialty pharmacies, access and reimbursement teams, and/or field force teams within a pharmaceutical company

Previous experience performing cloud and data engineering, linking large data sets (including third-party data), and designing scalable and self-service solutions

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Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected].

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Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency .

Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com  or follow us on Facebook , Twitter/X ,  LinkedIn ,  YouTube  and  Instagram .

The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives.

Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.

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