operations manager — Seattle Roastery

Seattle, WA, United States

Now brewing: operations manager — Seattle Roastery

Job Summary and Mission

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by service to others. As a place for community, gathering, and dynamic shared experiences, Siren Retail plays an important role in the broader Starbucks portfolio. Siren Retail celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Princi Kitchens across the US. This job contributes to Starbucks success by leading a team of partners to operate a profitable business by creating the best Starbucks Reserve Experience for our customers and partners. The operations manager is required to regularly exercise discretion in managing the overall experience in their zone and store. The operations manager is accountable for customer and partner experience and business performance of a store or specific zones within the store, including revenue, waste, inventory, labor spend management and operating expenses. The partner is responsible for modeling and acting in accordance with Starbucks mission and values.

This position also involves collaboration with market and peer management teams, supervising, directing, coaching and training the workforce, ensuring customer satisfaction, stewarding product and brand quality, managing the financial performance of zones or a store and making staffing decisions. Using your leadership experience, you will prioritize the following:

Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: Sets clear expectations, delegates and communicates key responsibilities and practices to partners within their store or zone to ensure smooth flow of operations.

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results Directs and continuously improves store and zone operations to meet overall store and company objectives for operational excellence.

Plans and executes strategies to increase sales while controlling operational costs within the store or zone. Identifies trends and forecasts store or zone needs.

Collaborates with other peer management and partner teams to plan and implement initiatives to support overall store and business unit objectives.

Business Requirements - Providing functional expertise and executing functional responsibilities: Manages retail business fundamentals for their store or zone: sales trends, inventory management, customer shopping patterns and satisfaction, promotional tactics, etc.

Uses tools and resources to understand the business, make decisions and plan for and achieve operational excellence. Tools and resources include financial, operational, safety, food safety, team and customer.

Creates specific strategies and plans that align to total store and business priorities and manages a team to deliver sales goals and results.

Basic Qualifications

5-7 years of progressively experience in retail or restaurant management in a complex environment

Experience supervising others

Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Ability to carry 35lb on a consistent basis

Ability to read, understand, follow, and enforce safety procedures

Preferred Qualifications

Experience analyzing financial reports to optimize business results

Ability to manage store operations independently

Knowledge of customer service techniques

Ability to communicate clearly and concisely, both orally and in writing

Team-building skills

Ability to build cohesive, collaborative teams

Portfolio management experience

Experience assessing talent & developing a talent pipeline strategy

Build diverse team of high performing partners

Outstanding skills in leadership, interpersonal communication, and partner development

Organization and planning skills- ability to plan and prioritize workload

Strong operational and problem-solving skills in a customer-service environment

Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems

Ability to handle confidential and sensitive information

Able to identify opportunity areas and create plans for action that control costs to optimize profits and ensure success

3-5 years Restaurant/bar management experience

Education: College degree or a closely related field may substitute for a portion of the required experience

Additional languages beneficial

21+ years of age

Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] .

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