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Customer Care Coordinator

Hebron, OH, United States

To perform general accounting activities, including preparing, and analyzing financial information, preparing financial reports, preparing and entering journal entries and actively participating in special projects.

ESSENTIAL FUNCTIONS:

Assist with monthly close procedures, including:     a. Preparing standard and general journal entries.     b. Monitoring monthly and year-to-date activity versus budget and prior year.     c. Performing fluctuation analysis and inquiring of any variances.

Assist with the completion of quarterly reconciliation information as required by the General Accounting department.

Provide audit assistance during year-end, including, pulling records, performing research, and answering inquiries.

Prepare reports and analysis on a timely basis to all levels of management. This includes, but is not limited to, the utilization of software to prepare and provide financial, operational reports and special reports, as required.

Assist in preparation of budgets for business units, work with business unit heads to obtain input and final approval.

Ensure compliance with policies and procedures in the preparation of reconciliations, journal entries, and other general accounting activities.

Assist with auditing all accounting/financial policies, procedures and best practices for each business unit location (including payroll, invoicing/receivables, payables, expense reports, petty cash, imprest funds, etc.)

Interact with other departments; respond to inquiries in a timely manner.

Track key performance indicators.

Review expense reports and complete coding, as necessary.

Review and code fuel and lodging reports from third-party providers.

Travel to business unit or customer locations and assist in operational/administrative support, as needed.

Actively participate in special projects, as assigned.

Performs other duties, special projects and analysis as directed. KEY BEHAVIORS:

Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

Required Skills

N/A

Required Experience

Associates or Bachelors Degree in Finance or Accounting

0-5 years general accounting experience including experience in general ledger entries and account reconciliations.

Strong computer skills, including MS Word, Excel, Access and Power Point. JD Edwards and Business Objects/Crystal experience preferred.

Effective oral and written interpersonal communication.

Must be willing to work overtime and weekends as necessary.

Qualifications:

N/A

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