Support Services

San Antonio

Job Description Job Description Job Title: Support Services Department: Support Services (SAMM Shelter) Reports To: Emergency Shelter Program Manager FLSA Status: Non- Exempt Prepared Date: October 2023 Approved by: Rex Brien, Vice President of Programs SUMMARY The Support Services team member is responsible for general upkeep and cleanliness of the SAMM Shelter facility. They will conduct inspections of rooms prior to move in and at move out for SAMM Shelter clients. They will inventory items at the facility and will operate industrial washer and dryer to clean soiled linen and towels for the facility. They will document and inform appropriate staff of issues identified throughout the facility and will respond to appropriate requests for service. The SAMM Shelter Support Services will work closely with the SAMM Shelter Team in identifying and communicating any issues with the facility that need to be addressed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Assist in the general upkeep and cleanliness of the facility.

Perform cleaning, sanitizing and make ready of rooms within 48 hours of a resident exiting the program.

Inventory, wash, dry and fold linens used in guest rooms.

Maintain accurate and complete shift logs documenting product inventory, storage, available rooms, etc.

Ensure client safety and welfare by monitoring clients to ensure they are adhering to facility expectations.

Inspect facility periodically and make recommendations for repairs either by staff or an outside contractor.

Maintain procurement records such as items or services purchased, costs, delivery, product quality and performance, and inventories.

Respond to SAMM Shelter Support Services SysAid requests as appropriate.

Coordinate and manage pest control scheduling as needed.

Conduct a walk-through inspection with appropriate documentation prior to move-in of new client to ensure room is clean, undamaged, and ready to be occupied.

Conduct a walk-through inspection to assess damage when a client exits the program, documenting as needed, and providing move-out information to Case Manager and appropriate staff.

Maintain a high level of communication with all staff regarding all Support Services information.

Demonstrates and engages in practices that are culturally competent and demonstrates the ability to work with diverse populations and backgrounds.

Attends all mandatory departmental meetings and/or training assigned by Emergency Shelter management team.

Performs all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES None REQURIED KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to gain working knowledge of SAMMinistries policy and procedures

Ability to act as a representative of SAMMinistries to the public

Ability to effectively communicate with individuals from diverse backgrounds

Ability to prepare and maintain accurate records

Ability to use Trauma Informed Care techniques

Ability to use Harm Reduction techniques

Ability to operate and work effectively in Microsoft Office programs

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to professionally handle crisis situations

EDUCATION and/or EXPERIENCE High School degree or GED. Two or more years related experience and/or training, or equivalent combination of education and experience. A layperson’s familiarity with general household issues, appliances, tools, plumbing, a/c, heating, etc. is extremely beneficial for trouble shooting repairs and reporting issues if necessary. Proficiency with computers, internet usage, email usage, and Microsoft Office applications is required. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. REASONING ABILITY Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License. Successful completion certification in CPR/First Aid/AED Trauma Informed Care Harm Reduction and Housing First will be required within sixty (60) days of hire. Additional Training in: Motivational Interviewing, Time Management, HMIS Training. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to, handle or feel objects. The employee occasionally is required to stand, walk, stoop, kneel, crouch, crawl and reach with hands and arms. The employee is required to lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times each day.

Regularly required to use hands to handle or feel objects.

The employee occasionally is required to stand, walk, stoop, kneel, crouch, crawl and reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Although the position is not for direct client care, the position entails regular face-to-face interaction with clients. Operating an agency motor vehicle may also be required on occasion. The noise level in the work environment is usually moderate. This position requires on-site face-to-face contact with clients and program staff. Individuals may be required to work with cleaning products that include mixing chemicals. Traveling during inclement weather may occur. Individuals will experience exposure to both indoor and outdoor temperatures and working conditions daily. Individuals may be exposed to loud noises emitted from tools, equipment, alarms, etc. Safety is paramount and always should be considered. Must be sensitive to the dynamics associated with homeless families and individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to work flexible hours to include evenings and weekends. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.