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Customer Care Coordinator

Windsor Mill, MD, United States

We make a difference - in your community and in your career.

Community Crisis Stabilization Counselor

The Community Crisis Stabilization programs provide both short and long-term care for persons experiencing mental health, substance use disorder, and co-occurring disorders who might otherwise require treatment in an inpatient setting and would benefit from structured stabilization, support, care coordination, and treatment planning.

Working as part of a team in this acute care residence, staff will provide guidance, education, supervision, and direct supports to allow consumers to maintain their physical and emotional health, live safely in the community and develop the skills necessary to return to independent living. Interactions between staff and consumers will be guided by an appreciation for those being served as unique individuals and adults, with the expectation and goal of crisis or situational stabilization.

Schedule: Overnight 16 hours per week; 11 p.m. - 7 a.m.

Why You'll Love Riverside **

**We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

Comprehensive, high-quality health, dental, and vision insurance options

Flexible Spending Accounts – both medical and dependent care

Eleven paid holidays

Separate accruals for vacation (increases with tenure), personal, and sick time

Tax-deferred 403(b) retirement savings plan with employer match

Employee Assistance Plan / Travel Assistance Plan

Employee bonus for referrals resulting in hiring

Discounts to movie theaters, sporting, and entertainment events

Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

Excellent communication, interpersonal and organizational skills

Basic computer fluency, including Microsoft Office

Valid driver’s license, safe driving record and regular access to a reliable

Ability to communicate in and comprehend the English language, including clearly documenting consumer progress and activities in program records

Ability to work as a member of a team and to function independently

Required Experience

Bachelor’s Degree or Associate Degree with one years’ experience or High School Diploma and three years related experience required

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

Qualifications:

Excellent communication, interpersonal and organizational skills

Basic computer fluency, including Microsoft Office

Valid driver’s license, safe driving record and regular access to a reliable

Ability to communicate in and comprehend the English language, including clearly documenting consumer progress and activities in program records

Ability to work as a member of a team and to function independently

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Customer Care Coordinator jobs in Windsor Mill, MD, United States

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