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Amazon
Tempe
Description Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped code that made buying on Amazon easier and safer in your first few weeks? As a Software Development Engineer on the Selling Partner Services team you will be actively working on
Job Source: AmazonAmazon
Tempe
Description Promotions are a key part of the Amazon flywheel: they bring excitement and value to customers, drive sales for selling partners, and grow Amazon’s long-term free cash flow (LTFCF). Experimentation, automation and scalability are a core part of our mission statement. As an Amazon Manager of Software Development, you will solve unique an
Job Source: AmazonAmazon
Tempe
Description Selling Partner Empowerment, Communities and Trust (SPECT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support, and building loyalty with Amazon’s millions of s
Job Source: AmazonAmazon
Tempe, AZ, United States
Software Development Engineer, Selling Partner Trust Job ID: 2552155 | Amazon.com Services LLC Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped code that made buying on Amazon easier and safer in your first few weeks? As a Software Deve
Job Source: AmazonAmazon
Tempe
Description Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped code that made buying on Amazon easier and safer in your first few weeks? As a Software Development Engineer on the Selling Partner Services team you will be actively working on
Job Source: AmazonAmazon
Tempe
Description Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped code that made buying on Amazon easier and safer in your first few weeks? As a Software Development Engineer on the Selling Partner Services team you will be actively working on
Job Source: AmazonAmazon
Tempe, AZ, United States
Description The Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Und
Job Source: AmazonAmazon
Tempe
Description The Selling Partner Trust & Compliance (SPTC) team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work toget
Job Source: AmazonPhoenix, AZ, United States
Selling Partner Support Associate, Selling Partner Support Job ID: 2399658 | Amazon Services Korea LLC
Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Global Seller Support Associate (Fixed-term, working remotely)
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - KOR
BASIC QUALIFICATIONS - Language: Fluent in English and Korean
- Demonstrated desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Business acumen in areas of e-commerce and retail is advantageous
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
PREFERRED QUALIFICATIONS High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
- Education: Bachelor Degree preferred
- 6 + months experience within a customer service /contact centre environment would be an advantage.
Posted: February 6, 2023 (Updated 5 months ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Email Alert for Selling Partner Support Associate, Selling Partner Support jobs in Phoenix, AZ, United States
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