Client Service Manager - 2

Hartford, CT, United States

Client Service Manager - 2 page is loaded **Client Service Manager - 2**

**Client Service Manager - 2**

locationsHartford, Connecticut, USA time typeFull time posted onPosted Yesterday job requisition idR-3209 **Build a meaningful career**

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to peoples lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

The Client Service Manager level position is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales finals presentations as needed. This role has overall responsibility for client responsibilities; record-keeping operations handles the day-to-day administration. This job is an exempt level.The ideal candidate should have a minimum of three years of related relationship management or plan administrative experience; possess strong verbal and written communications skills, strong organizational skills and knowledge of the retirement industry and competitive environment.

* B.A or B.S degree is required or equivalent retirement industry work experience (advance degrees or retirement designations are a plus)

* Defined Benefit (DB) experience is a plus

* Proven excellent customer service skills and progressive probing skills

* Strong verbal and written communication skills

* Strong Leadership skills

* Strong commitment to timing and quality standards

* Knowledge and understanding of Pension Industry

* Ability to identify and facilitate issue resolution

* Proven ability to take initiative

* Proven prioritization and organizational skills

* Ability to work on multiple tasks simultaneously

* Ability to react to change in a positive and productive manner

* Ability to handle other essential tasks as assigned

* Strong Leadership skills

* Ability to work independently and as a team player

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

LifeWorks is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]

**Fulfilling work that matters**

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

locationsHartford, Connecticut, USA time typeFull time posted onPosted 2 Days Ago **A place to experience more**

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

**Talented people who care**

Coming to work each day is an opportunity. Its a chance for you to work with smart, and driven people whose passion for their work matches your own.

**Work that matters**

Make a difference in the lives of our clients and their employees every day by providing meaningful solutions that help people and businesses perform at their best.

At LifeWorks, we offer more than great jobs, we provide career opportunities to make meaningful contributions to peoples lives. The extraordinary expertise of a 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. We work every day to optimize the health and productivity of people the heart of every successful organization. **By improving lives, we improve business**. Our approach spans services in employee and family assistance, health and wellness, recognition, pension and benefits administration, retirement consulting, actuarial and investment services. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces in over 160 countries. LifeWorks is a publicly traded company on the Toronto Stock Exchange (TSX : LWRK ).

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