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Array Technologies, Inc
Chandler
Job Description Job Description Senior Director, Global Operations Job Summary: The Senior Director, Global Operations acts as the orchestrator and owner of the operational strategy and plan for the Customer & Product Support (C&PS) organization. In the role, the leader supports critical business insights and performance requirements. In doing
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Job Source: BayadaBAYADA Home Health Care
Phoenix
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Job Source: BAYADA Home Health CarePhoenix, AZ, United States
Senior Director, Global Customer Education Services
About the Company
Fast-growing SaaS-based collaboration software & solutions platform
Industry
Computer Software
Type
Public Company
Founded
2005
Employees
1001-5000
Categories
Enterprise
SaaS
Software
Information Technology & Services
Technology
Collaboration
Engineering Software
Enterprise Software
Project Management
Software Development & Design
Computers
Training
Education
Academic Programs
Academics
Specialties
productivity
collaboration
achievement
innovation
effectiveness
security
work management
reporting
automation
scale
collaborative work management
and project management
Business Classifications
SAAS
B2B
Enterprise
About the Role
The Company is seeking a Senior Director for its Global Customer Education Services. This role is pivotal in leading a team that designs and delivers impactful learning experiences to customers and partners. The successful candidate will be responsible for re-imagining the customer learning journey and creating a world-class learning program that spans various modalities and skills, ultimately developing a global workforce of the company's ambassadors. The role involves working across different organizational units to refine and grow the education services business, ensuring that the company has a rich ecosystem of customers and partners who gain intrinsic value for themselves and their businesses. The Senior Director will also be tasked with leading the global content and learning strategy for customer training and enablement, owning the development and delivery of learning experiences for all products, and establishing a culture of continuous improvement within the education services team.Applicants for the Senior Director position should have a strong business acumen and prior experience in SaaS or enterprise software customer training leadership. The role requires an excellent collaborator and communicator with a proven track record of growing revenue and P&L experience. The ideal candidate will have at least 10 years of relevant experience, a BA/BS degree (advanced degree is a plus), and a strong balance of strategic and execution skills. Experience in designing and managing blended learning and certification programs is essential, with a preference for those who have created market value for software certifications and have experience in bundling training and certification into company packages. The role demands a leader who can motivate and inspire a team, and who is capable of managing cross-functional interlock and leading strategic and operational interlock with various departments.
Hiring Manager Title
Vice President of Professional Services
Travel Percent
Less than 10%
Functions
Education/Academic Administration
Operations
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Senior Director, Global Customer Education Services jobs in Phoenix, AZ, United States
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