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Leidos
Norfolk
**Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve fir
Job Source: LeidosCDW Corporation
Norfolk, VA, United States
true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** Norfolk, VA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the la
Job Source: CDW CorporationLeidos
Norfolk
**Description** Leidos is seeking a System Administrator to support efforts for Service Management, Integration, and Transport (SMIT), virtualized data centers. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network
Job Source: LeidosLeidos
Norfolk, VA, United States
Description Leidos is seeking a System Administrator to support efforts for Service Management, Integration, and Transport (SMIT), virtualized data centers. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network op
Job Source: LeidosLeidos
Norfolk, VA, United States
Description Leidos is seeking a Storage Services Administrator to support efforts for Service Management, Integration, and Transport (SMIT); Storage Services in Norfolk, VA. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity ser
Job Source: LeidosLeidos
Norfolk
**Description** Leidos is seeking a Storage Services Administrator to support efforts for Service Management, Integration, and Transport (SMIT); Storage Services in Norfolk, VA. SMIT is the largest IT services program for the Navy. Under SMIT, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity
Job Source: LeidosLeidos
Norfolk
**Description** Leidos is seeking a Network Monitor Specialist to support efforts for the NMCI/SMIT program to perform network engineering support for a broad range of programs including planning, designing, and evaluating various components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the SMIT pro
Job Source: LeidosLeidos
Norfolk, VA, United States
Description More About the Role: Leidos currently has an opening on the ‘Service Management, Integration and Transport’ (SMIT) Contract for a Transport Operations Information Assurance Engineer position. This is an exciting opportunity to use your experience helping the SMIT mission. SMIT is the largest IT services program for the Navy. Under SMI
Job Source: LeidosNorfolk, VA, United States
Description
The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Primary Responsibilities:
As a Service Desk RDM Technician, you will:
Use automated information systems to analyze routine situations.
Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
Instructs users in the use of PCs and networks.
Demonstrate critical thinking skills to quickly understand complex systems.
Work on many tasks simultaneously in a high-pressure environment.
Interact with individuals on all organizational levels.
Develop and strengthen peer mentoring skills.
Demonstrate excellent phone and email support with effective verbal and written communication skills.
Basic Qualifications:
High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
Minimum of 6 months of tenure with the NMCI Service Desk
Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
8570 certification - CompTIA Security +CE
Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
Superior skills in both written and verbal communication.
Proficiency with Microsoft PowerShell
Strong problem-solving skills.
Advanced knowledge of computer and networking technology.
Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
Understands NMCI internal structure, processes and tools.
Proficient with HPSM ticketing and Knowledge Management System.
Must be a US Citizen.
Able to work assigned shifts as needed, including overnights and weekends.
Preferred Qualifications:
Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
Candidates with strong metrics in PAR and AHT
Proactive learner who takes ownership of their own growth and career development
Rate $52k-$58k
Original Posting Date:
2024-05-06
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00135086
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Email Alert for SMIT Service Desk RDM Tier 2 Technician (NNPI/SIPR) jobs in Norfolk, VA, United States
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