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Continental Battery Co
Dallas, TX, United States
8585 N Stemmons Fwy, Dallas, TX 75247, USA Job Description Posted Thursday, June 13, 2024 at 4:00 AM Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to ourteam. We are seeking a career-minded candidate looking for an exceptional opportunity f
Job Source: Continental Battery CoTalent Equity Group
Dallas, TX, United States
We are seeking an Accounting Manager to join Perimeter Roofing, a rapidly growing private equity-owned contractor in the Atlanta area! This would be an on-site opportunity in Perimeter's Dallas location (zip code 75243). POSITION OVERVIEW: Perimeter Roofing is looking for a high energy business-focused and detail-oriented accountant to take charge
Job Source: Talent Equity GroupMaverick Concepts
Dallas, TX, United States
Description: Job Summary: The Account Manager is responsible for communication, accuracy, and management of the customer supplied information to the production team. This role includes the processing of client orders, verifying the client supplied assets to ensure the final product meets Maverick QC and customer expectations. Responsibilities: En
Job Source: Maverick ConceptsRS Medical
Dallas, TX, United States
RS Medical designs and builds prescription-grade medical devices that provide pain relief and muscle rehabilitation. Our DME products empower patients suffering from severe, often debilitating musculoskeletal conditions to get safe and effective on-the-spot treatment at home. Since its founding in 1990, RS Medical has helped over 1.5 million patien
Job Source: RS MedicalLockton Companies
Dallas, TX, United States
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent ser
Job Source: Lockton CompaniesThe Cook & Boardman Group, LLC
Dallas, TX, United States
Summary This position will have oversight of the division's Accounting initiatives and employees directly reporting to this position. This position will be instrumental in day to day accounting activities. This position will work closely with management in executing the company's annual business plan and its operational strategic initiatives. Ess
Job Source: The Cook & Boardman Group, LLCWilliams Lea Group Limited
Dallas, TX, United States
Williams lea is hiring for an Account Manager for our Dallas, TX office to work Monday to Friday 8:00 am to 5:00 pm! Pay: $72,000/year Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leav
Job Source: Williams Lea Group LimitedRodriguez Insurance & Financial Serivces Inc
Dallas, TX, United States
Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off Parental leave Training & development Wellness resources Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Represent
Job Source: Rodriguez Insurance & Financial Serivces IncDallas, TX, United States
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Account Manager is responsible for managing the Client Relationship with respect to all products and services. The Account Manager assist with coordination of delivering new services, all aspects of ongoing delivery of services in a steady-state environment, and the resolution of service issues. In addition, the Account Manager works with their assigned accounts to identify new business opportunities and renew existing services. Primary responsibilities include conducting regular customer meetings, incident awareness and escalation, issue trending and problem management, and cure plan development and execution.
Responsibilities
* Provide Program Management expertise in managing Service Level Agreements and other aspects of the Client contractual agreement.
* Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and Databank sides.
* Coordinate all Client communications including weekly and monthly reporting, crisis management and escalations.
* Maintain proactive customer communication to foster a high touch Relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners.
* Schedule and lead effective team meetings which will include field and/ or corporate resources.
* Successfully interact with other organizations within Databank to deliver seamless implementations & service to Clients.
* Serve as an escalation point 24/7 for production impacting incidents.
* Incident report review and distribution.
* Facilitate resolution of issues pertaining to billing, AR, credit requests and billing disputes.
* Facilitate order process for customer moves, adds, changes, and disconnects.
* Provide regular AM audits to ensure an accurate depiction of services, contacts, and procedures.
* Prepare, schedule and facilitate regular customer account reviews on a quarterly basis. These reviews highlight. existing Client services, any opportunities for new business, the status of account plans, and service levels.
* Other duties as assigned
Position Objectives
* Revenue retention and growth for assigned customer base.
* Manage the Client Relationship and gain Trusted Advisor status.
* Achieve and maintain reference status with assigned Client(s).
* Serve as Customer Advocate.
* Promote solution stability through incident trend analysis, problem management, and cure plan development and execution.
* Ensure efficiency and effectiveness in our company's support model. Activities include maintaining regular audits, contact management, customer specific support procedure coordination.
* Develop account strategies and meet with targeted customers on a regular basis to strategically build a partnership and grow revenue.
* Account Renewal - This is an area that we would like to track closely due to the complexity around the best way to approach a renewal. i.e. Let them auto renew, look at revenue portability as part of a renewal, take some churn to get a renewal, etc. There needs to be monthly review of clients coming up for renewal and the specific attack plan. We realize that this can be a significant effort time wise so spiffs or bonus will be considered on an ICB to be determined by executive team.
Qualifications
* Bachelor's degree or equivalent experience
* 5+ years in Sales Account Manager
* 3-5 years in Data Center, Telecom, IT, Cloud, and Networking
* Proficiency in MS work, Excel, PowerPoint & Visio
Benefits
* Health, Dental, and Vision packages
* Short-Term and Long-Term Disability Insurance
* Life Insurance
* 401k with company match
* Paid Time Off and Holidays
Email Alert for Account Manager jobs in Dallas, TX, United States
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