Patient Care Coordinator
Newton Center
Job Description Job Description Medical Practice : The Spiegel Center Advanced Facial Aesthetics
Company : Premier Plastic Surgery Partners
Title : Patient Care Coordinator
Compensation : Full Time, Salaried with Commission (up to 50% of base salary)
Location : 335 Boylston St. Newton, MA 02459
Practice Overview:
At the Spiegel Center in Newton, Massachusetts, innovative surgical approaches and unparalleled patient care are at the core of everything we do. Practice founder Dr. Jeffrey Spiegel is a world-renowned plastic surgeon lauded for his expertise in complex procedures, including the most complex facial gender confirmation surgeries. Dr. Spiegel has stewarded the practice over two decades, hand-selecting world-class surgeons with elite training and experience. Today, The Spiegel Center is one of the top practices in the world, helping people every day to become their true selves. Learn more about our practice at https://www.drspiegel.com/.
Job Summary:
Are you energetic, self-motivated and sales driven? Do you love the world of aesthetics and beauty? Then, we want you! The Spiegel Center is looking for a superstar to join their world-renowned team of experts in Facial Plastic Surgery and Aesthetics to help expand our already growing injectable practice.
As a Patient Care Coordinator, you will play a pivotal role in assisting individuals in achieving their aesthetic aspirations. This involves promoting and selling our comprehensive suite of nonsurgical and surgical cosmetic treatments. Success in this role is measured by exceeding monthly sales goals and maintaining excellence in weekly, monthly, and quarterly metrics. You’ll report to the Practice Director and Medical Director, working closely with a dedicated team of professionals. You must be poised, professional, creative, eager to succeed, passionate and charismatic. Background in aesthetics is a strong plus.
About Premier:
Premier Plastic Surgery Partners, LLC is a fast-growing national partnership that is comprised of leading board-certified plastic and facial plastic surgeons and aesthetics professionals who deliver exceptional patient experiences. We offer a wide range of surgical and nonsurgical cosmetic procedures combined with high-quality customer service to our patients. For more information, visit us at www.premierpspartners.com.
Responsibilities:
Utilize a consultative selling approach to identify ways to help patients achieve their aesthetic goals.
Conduct one-on-one beauty strategy sessions, both virtually and in-office, influencing patient to take positive actions.
Address patient needs, adding substantial value throughout their aesthetic journey.
Manage revenue across multiple patient accounts at different stages of the sales cycle.
Take an entrepreneurial approach to manage opportunities, prospect for leads, set appointments, generate referrals, and conduct marketing planning.
Provide regular status updates on leads and opportunities to ensure timely responses and report on lead quality for marketing optimization.
Effectively manage inbound leads by working collaboratively with internal partners to drive revenue.
Offer patient education, coordination, and scheduling for plastic surgery procedures.
Serve as the primary liaison between patients, staff, and physicians.
Provide an exceptional experience for every prospect and patient, demonstrating a commitment to excellence.
Qualifications:
Required: Education: Bachelor’s Degree
5+ years of demonstrated success in a fast-paced, consultative plastic surgery or aesthetic sales environment
Prior experience in Plastic Surgery, Dermatology, or a Medical Spa preferred, but not required
Passionate about educating and selling to patient dissatisfied with their appearance
Highly skilled in identifying business challenges and providing effective solutions
An outstanding verbal communicator and active listener with strong emotional acumen
Team-oriented with a desire to develop lasting professional relationships
Quick to learn and apply new concepts
Proficient in both oral and written communication, comfortable with phone calls, adept at engaging in Zoom meetings, live presentations, and skilled in crafting effective emails
Preferred: Experienced in managing accounts with an online CRM (Zoho, Hubspot, etc).
Knowledge of Nextech and other practice management/clinical systems