ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Meriplex
Houston, TX, United States
Key Responsibilities/ Duties: Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience. Understand customers’ business needs and how they are using the company's products or services. Build long-lasting relationships with customers by becoming their trusted advisor and point of contact. Identif
Job Source: MeriplexRepeatMD
Houston, TX, United States
Our Story: RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics
Job Source: RepeatMDMoney Fit by DRS
, TX, United States
Overview: Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for
Job Source: Money Fit by DRSePlus inc.
, TX, United States
Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for t
Job Source: ePlus inc.Donatestock
Houston, TX, United States
The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time em
Job Source: DonatestockSolera Corporation
, TX, United States
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions
Job Source: Solera CorporationSprinklr
, TX, United States
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr w
Job Source: SprinklrVarsity Tutors
Houston, TX, United States
Job Description Job Description Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success M
Job Source: Varsity TutorsHouston, TX, United States
The Customer Success Manager is responsible for maintaining strong client relationships, understanding client agreements, and ensuring the clients are successful in using Meriplex products/services. The Customer Success Manager works closely with all Meriplex departments, delegating tasks, ensuring client objectives are met, and coordinating various services between clients and Meriplex service departments.
Key Responsibilities/ Duties:
Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience.
Understand customers’ business needs and how they are using the company's products or services.
Build long-lasting relationships with customers by becoming their trusted advisor and point of contact.
Identify opportunities to upsell and cross-sell the company's products or services to existing customers.
Regularly collect feedback from customers and use it to improve the company's products or services.
Review customer accounts regularly to ensure they are getting the best service from your company.
Communicate with customers to understand their concerns and provide the necessary solutions.
Track customer data and behavior to identify trends and make data-driven decisions for improvement.
Collaborate with internal teams such as sales, marketing, and product development to align strategy and practices to deliver exemplary service.
Conduct customer training sessions to ensure customers are getting the most out of your products or services.
Create reports for the management team to keep them updated on customer success metrics and achievements.
Plan and implement initiatives to improve customer satisfaction and retention.
Knowledge, Skills, Abilities, and Behaviors:
Well-rounded technical knowledge in Windows, networking, and M365 preferred.
Excellent written and verbal communication skills.
Strong business acumen.
Superior organization, facilitation, and leadership skills.
Superior customer service skills.
Strong understanding of Meriplex services.
Ability to analyze customer data to identify trends and patterns.
Ability to manage projects simultaneously and prioritize tasks effectively.
Education/ Experience:
Bachelor’s degree in a relevant field or the equivalent years of work experience.
3+ years of experience in IT support, IT management, or a related industry.
Experience working for a Managed Service Provider is preferred.
Experience with ConnectWise or a similar ticketing system is preferred.
Physical Demands:
Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
#J-18808-Ljbffr
Customer Success Manager jobs in Houston, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.