Customer Service Rep
Phoenix, AZ, United States
Details:
JOB TITLE: Customer Service Rep
JOB SUMMARY: This is a temp-to-hire customer service position on the Operations Resource Team and will include managing electronic and paper documents, answering phones and developing knowledge in the insurance industry. The ideal candidate will be adept on the computer, have good communication, a desire to learn, like to solve problems and be curious. On the job training is provided.
Hours: 8:00 a.m. to 5:00 p.m., Monday-Friday
Pay: $20.00 - $22.00 per hour DOE
Location: Phoenix, AZ 85018
Type: Temp-to-Hire
Start date: Immediately upon passing background
Duration: Until hired
Benefits: Available after eligibility period
DUTIES
Assist customers with their insurance inquiries
Enter prospects into agency management system
Manage incoming electronic customer service requests and inquiries (customer service change requests, file claims, issue certificates of insurance, etc.)
Attend training sessions to gain more knowledge to begin training in other areas of insurance (customer service change requests, file claims, issue certificates of insurance, etc.)
REQUIREMENTS Previous Customer Service experience
Able to work in a fast paced environment
Detail oriented
Willing to learn the insurance industry
Excellent data entry skills
Experience in Word, Excel and Outlook
Ability to communicate effectively and with compassion toward customers and staff
Background check required
Job Requirements