Customer Connections Hub EQS Planner Scheduling
Charlotte, NC, United States
Requisition ID: 192781
Posting Locations: Charlotte
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Full Time Teammates are also eligible for:
Paid Training
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
Group Health Insurance - Medical, Dental, Vision & Disability
Basic and Supplemental Life Insurance
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Job Overview
The Customer Connections Hub Equipment Services Planner Schedulingis responsible for coordinating, planning, and scheduling all work associated with the installation, movement, and removal of equipment. This position acts as a key contact to customers to assure quality work and service is attained by working cross-functionally to achieve successful completion of work.
Duties & Responsibilities
Develops plans to manage all scheduled service work requests to achieve maximum productivity and customer satisfaction
Schedules the reset team to locate equipment and schedule resources using Sharepoint
Communicates with customers, equipment services team members, and other cross-functional partners to ensure alignment on the timing of scheduled work
Reviews inventory levels to assure equipment is on hand when needed
Follows up with Corporate Equipment Manager on necessary items as required
Performs limited warehouse and administrative duties and other duties as assigned on an as-needed basis
Knowledge, Skills, & Abilities
Organizational, prioritization, and decision-making skills
Time management abilities
Proficient computer skills
Intermediate level with Microsoft Office Suite
Customer Service experience
Customer relations and phone etiquette experience (in a call center environment preferred)
Work independently and within a team environment(with minimal supervision)
Self-motivated
Collaboration with others to accomplish tasks
Sales lead generation experience (preferred)
General office environment within a warehouse setting
Occasional lifting, walking, bending
Considerable time spent sitting in front of a computer and on the telephone
Minimum Qualifications
High school diploma or GED
Knowledge acquired through up to 12 months of work experience
Work Environment
Office environment
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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