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Suburban Propane
Columbus, OH, United States
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related ca
Job Source: Suburban PropaneAllied Mineral Products
Columbus, OH, United States
Customer Relations Specialist Allied Mineral Products Holding, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a Customer Relations Specialist, who is the frontline representative whose tasks include ensuring every interaction with customers is positive and productive.
Job Source: Allied Mineral ProductsBig Sandy Superstore
Dublin, OH, United States
Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to th
Job Source: Big Sandy SuperstoreBig Sandy Superstore
Columbus, OH, United States
Customer Relations Specialist Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to th
Job Source: Big Sandy SuperstoreSuburban Propane
Columbus, OH, United States
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related ca
Job Source: Suburban PropaneGap Inc.
Groveport, OH, United States
**About Gap Inc.** Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring
Job Source: Gap Inc.Allied Mineral Products
Columbus
**Customer Relations Specialist** **Allied Mineral Products Holding, Inc.** is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking a **Customer Relations Specialist,** who is the frontline representative whose tasks include ensuring every interaction with customers is positive and p
Job Source: Allied Mineral ProductsSuburban Propane
Columbus
**Overview** We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related
Job Source: Suburban PropaneColumbus, OH, United States
As a Customer Experience Specialist, you will play a pivotal role in ensuring exceptional customer satisfaction and fostering long-term relationships with our clients. You will be responsible for visiting customers, delivering gift bags, collecting payments, and executing dead lead reactivation campaigns to enhance customer engagement and retention. Your primary objective will be to handle all customer issues promptly and effectively while striving to meet key performance indicators (KPIs), particularly Return on Investment (ROI) on reactivation campaigns.
Key Responsibilities:
1. Customer Visits:
Schedule and conduct visits to clients to strengthen relationships and gather feedback.
Deliver personalized gift bags to enhance customer experience and loyalty.
2. Payment Collection: Collect checks from clients in a timely manner, ensuring accuracy and compliance with company policies.
3. Dead Lead Reactivation Campaigns: Develop and implement strategies to revive inactive leads and re-engage dormant customers.
Utilize various communication channels (phone calls, emails, direct mails) to reconnect with prospects and clients.
Analyze campaign performance and adjust strategies to optimize ROI.
4. Customer Issue Resolution: Act as the primary point of contact for resolving customer inquiries, concerns, and complaints.
Handle escalated issues with professionalism and empathy, striving for swift and satisfactory resolutions.
In this position, you will begin by learning the "Allstate Way" - starting with Dead Lead reactivation campaigns (similar to rehash) - from there, you will begin doing customer visits, payment collections when needed, taking customer calls to resolve issues, customer surveys, and more!
Qualifications: Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse clientele.
Excellent organizational and time-management abilities to handle multiple tasks efficiently.
Analytical mindset with proficiency in interpreting data to drive decision-making.
Familiarity with CRM software.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to confidently meet with customers.
Key Performance Indicators (KPIs): Return on Investment (ROI) from dead lead reactivation campaigns.
Customer satisfaction scores and feedback.
Resolution time for customer issues.
Client retention and re-engagement rates.
Join Our Team:
If you are passionate about delivering exceptional customer experiences, possess strong communication and problem-solving skills, and thrive in a dynamic environment, we invite you to apply for the Customer Experience Specialist position. Become a valuable member of our team dedicated to exceeding customer expectations and driving business growth.
Email Alert for Customer Relations Specialist jobs in Columbus, OH, United States
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