Director of Packaging Equipment & Service

New Orleans, LA, United States

Job Description Job Description The Director of Packaging Equipment & Service would have an excellent understanding of the Packaging Equipment industry including all types of Manufacturers, their Equipment currently in the market and have the knowledge and ability to identify opportunities in automation. ( This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

Candidate will have documented history of managing equipment sellers and service technicians over multiple locations with a minimum of seven (7) figure revenue.

Managing of total Equipment and Service program which includes Packaging Equipment Specialists, Service Technicians and Equipment and Service Coordinators.

Expertise with all core Packaging Equipment including Stretch Wrappers, Strappers, Palletizers, Case Handling, Shrink Wrapping & Bundling, Conveyors, Marking and Coding, Robotics, Etc.

Able to identify automation opportunities at customer locations and communicate with them about their process, challenges, and expectations to recommend specific pieces of equipment to achieve the goals of the project for all types of packaging applications.

Develop relationships with key supplier partners.

Understanding of integrating single and multiple pieces of equipment into an existing packaging line.

Designing or redesigning, proposing, selling, and implementing an equipment opportunity from start to finish.

Ability to understand, capture and track all costs associated with proposing equipment & full line systems to achieve positive gross profit on sales orders including all time associated with projects and installation to completion.

Develop and train Equipment Specialists.

Effective communication with Branch management, Equipment Specialists, Service Technicians and Account Managers.

Travel to work with Sales Team as needed to support and grow Equipment program.

Participate and plan trainings with Management for branches and in support of local Equipment Specialists.

Communicate and manage Service department as required when installations/FAT’s are being proposed, planned and scheduled.

Manage overall scheduling, billing of service program and sourcing and billing of parts.

Manage all System installations supporting the Sales team and customer as required.

Track, collect and organize backup documentation through the process of customer projects from proposal to sale to installation.

Manage entire process required by Mac Papers + Packaging for quoting, new suppliers, credit, and terms.

Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education and/or Experience:

High school diploma or GED required.

Bachelor's degree or related equivalent experience required.

Good understanding of Outlook Email and Calendar, Excel, Word, Adobe programs

Minimum 7 years documented experience with total System’s Integration, robotics and PLC.

Vendor relationship building skills.

Strong Organizational and Communication Skills

Market research, analytical and decision-making skills

Travel required. Must reside near major Southeast airport.

Documented success managing Equipment and Service Program

Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.

Must be able to efficiently use a Windows-based computer.

Ability to prioritize and complete assignments accurately and in a timely manner.

Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.

Strong interpersonal, organizational, oral, and written communications skills.

Must be able to read and communicate in English, for safe and effective performance of the job and business operations.

Must be able to work alone, and with a team.

Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Regularly required to walk and stand continuously for long periods of time.

Talk or hear, both in person and by telephone.

Reach with hands and arms.

Repetitive bending, twisting.

Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Lift up to 25 lbs.

Mental Demands

Regularly required to use written and oral communication skills.

Will interact regularly with managers and staff.

Must be able to work independently with little supervision.

Work Environment

Employee works in an office environment, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.

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