Salesforce Admin and Developer

Chicago, IL, United States

CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital app and created an additional way to easily buy, sell, send, swap, and receive crypto.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. For more information about CoinFlip, please visit www.CoinFlip.tech.

We're currently seeking a talented and experienced Salesforce Admin & Developer with a robust background in SalesCloud, MarketingCloud and ServiceCloud deployments in a global theatre. The ideal individual must have demonstrated capabilities with third-party integrations (e.g., DocuSign, JIRA, NetSuite) and effective communication and collaboration skills to join our dynamic team. In this role, you will be the subject matter expert working closely with all functions and business teams to optimize, customize, and develop our Salesforce platform to meet the evolving needs of our business, including global expansion.

Responsibilities:

Design, implement, and maintain Salesforce ServiceCloud configurations, customizations, and integrations, ensuring optimal system performance and data quality.

Collaborate with sales, operations, and IT partners to gather and analyze requirements, translating them into actionable solutions that enhance the Salesforce platform and support business objectives.

Develop, test, and deploy third-party integrations, including DocuSign, to streamline processes, improve efficiency, and automate workflows.

Utilize JIRA for effective project management, issue tracking, and communication with internal stakeholders and external vendors.

Provide Salesforce administration support, including user management, security, roles, profiles, permission sets, and data management.

Develop custom objects, fields, validation rules, workflows, process builder, and Apex code to accommodate unique business requirements.

Monitor system performance and resolve issues proactively, ensuring minimal disruption to end-users.

Create and maintain comprehensive documentation related to Salesforce configurations, customizations, and integrations.

Offer ongoing training and support to end-users, ensuring a smooth and efficient user experience.

Stay current on Salesforce platform updates, features, and best practices, applying this knowledge to drive continuous improvement.

Ensures data backup and data retention requirements are met.

Other duties as assigned.

Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field.

Salesforce Certified Administrator and Salesforce Certified Platform Developer credentials required.

Minimum of 5+ years of experience in Salesforce administration and development, with a strong focus on ServiceCloud, SalesCloud, and MarketingCloud.

Strong emphasis on data security and familiarity with multi-region requirements (e.g., GDPR)

Demonstrated experience with third-party integrations, including DocuSign.

Proficiency in JIRA for project management and issue tracking.

Solid understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.

Experience with agile methodologies and version control systems (e.g., Git).

Strong analytical, problem-solving, and organizational skills.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical "startup" - we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we'll work with you to meet your needs.