VIP Lead- HOB New Orleans

New Orleans, LA, United States

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

VIP Lead is full-time with benefits and oversees the day-to-day operations of VIP Services and VIP upgrade sales for concerts at House of Blues New Orleans, in the historic French Quarter. Overall this job is to create exceptional experiences for VIP clients and Foundation Members, from their first contact with us until the moment they leave the venue. This position will directly report to the venue Music Hall Director and VIP Manager.

WHAT THIS ROLE WILL DO

I. Sales

Generate revenue via prospecting incoming leads and pre-show outreach to ticket holders

Supervise and sell Reserved VIP Seat Upgrades, Foundation Room VIP Club Access, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows

Build strong relationships with VIP clients

Maintain articulate vocabulary with the ability to adapt and socialize with current audience

Negotiate and close VIP Music Hall sales

Network with VIP clients to develop referrals, encourage repeat business, and sell Memberships

Optimize all Music Hall inventory for up-sell opportunities

Assist with VIP up-sell communications and marketing initiatives

II. Sales Strategies and Reports

Track VIP sales and pricing trends to increase revenue and meet per show sales goals

Prepare and send end of show VIP Financials to send to the portfolio

Assist with sales initiatives given by General Manager and National VIP Sales Director

III. Management

Oversee day to day operations of VIP Hosts

Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered.

Supervise nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed

Maintain exemplary and professional grooming standards

Required to occasionally work Special Events that are scheduled throughout the venue

Responsible for leading and training the NOS VIP team

Maintain relationships with all internal departments

Participate in weekly meetings to be knowledgeable about upcoming shows

Responsible for opening and closing each show properly

WHAT THIS PERSON WILL BRING

Required:

Previous experience handling VIP customers

Previous Customer Service/Host experience

Proficiency with Microsoft Office

Positive attitude and objective viewpoint on tasks/goals

Ability to handle multiple tasks quickly and efficiently

Working knowledge of high-end restaurant operations, seating procedures, guest relations,

Problem solving skills

Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, interpersonal skills, and teamwork

Ability to diffuse possibly volatile situations with tact and diplomacy

Confident communicator, able to present information in a non-aggressive and candid manner

Must have a flexible schedule

High School Diploma

Tolerance of all cultures, music and art forms

Preferred:

Point of Sales knowledge, preferably MICROS

Experience with SevenRooms a plus

Physical Demands/Working Environment:

Working environment is fast-paced and loud

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift and/or move up to 20 lbs.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

#J-18808-Ljbffr