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Compass Group Poland Sp. z o.o.
Wayne, PA, United States
ESFM Salary: Pay Grade: 20 Other Forms of Compensation: ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a
Job Source: Compass Group Poland Sp. z o.o.Compass Group Poland Sp. z o.o.
Wayne, PA, United States
ESFM Salary: Pay Grade: 20 Other Forms of Compensation: ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a
Job Source: Compass Group Poland Sp. z o.o.CBRE
Philadelphia, PA, United States
Workplace Experience Coordinator- Hospitality/ Retail/ Restaurant Dining Experience- North Wales, PA onsite Job ID 166654 Posted 09-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) North Wales - Pennsylvania - United States of America, Philadelphia - Pennsylvania - Unit
Job Source: CBRECBRE
Philadelphia
Workplace Experience Coordinator- Hospitality/ Retail/ Restaurant Dining Experience- West Point, PA onsite Job ID 166615 Posted 09-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Philadelphia - Pennsylvania - United States of America, West Point - Pennsylvania - United States of A
Job Source: CBRECBRE
North Wales
Workplace Experience Coordinator- Hospitality/ Retail/ Restaurant Dining Experience- North Wales, PA onsite Job ID 166654 Posted 09-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) North Wales - Pennsylvania - United States of America, Philadelphia - Pennsylvania - United States of
Job Source: CBREKnewin
Philadelphia, PA, United States
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of chan
Job Source: KnewinSonder
Philadelphia, PA, United States
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything
Job Source: SonderPuttshack
Philadelphia
Job Description Job Description Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. We're looking for an Hospitality Manager to join our
Job Source: PuttshackWayne, PA, United States
ESFM Salary:
Pay Grade: 20
Other Forms of Compensation:
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
VP, Workplace Hospitality
Position Description:
Reporting to the SVP, Operations and a dotted line to the SVP, Guest Experience, the VP, Workplace Hospitality maintains cultural alignment between the client's vision and the ESFM guest experience program.
They drive service strategy across facility management services and set the standard throughout the business, establishing the metrics for success.
Key Responsibilities:
* Proactively leads innovation in hospitality, leveraging established programming or developing new to drive measurable outcomes by nurturing our hospitality culture
* Assures operating standards are consistently delivered to deliver an exceptional experience
* Promotes a culture of high associate engagement and performance
* Builds and maintains strong relationships with operational and HR leaders to drive execution and continual improvement
* Creates a comprehensive annual learning and engagement plan for operations team
* Identifies areas within the account to assist with increasing and/or maintaining client satisfaction
* Effectively handles escalated calls, complaints, questions, and queries as needed
* Performs other duties as assigned/needed
Qualifications:
* Bachelor's Degree preferred
* Minimum of ten years' experience in management and leading a customer service program, including at least 5 years in facilities management or hotel management.
* Demonstrates working knowledge of accounts, budgets, associates, and client standards
* Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
* Experience in identifying additional client requirements for product, service, and education
* Exceptional analytical and listening skills, with a proven track record for execution.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest services maintains a drug-free workplace.
Req ID: 1267539
ESFM
Lacey Woodard
#J-18808-Ljbffr
VP, Workplace Hospitality jobs in Wayne, PA, United States
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