Porter

Dallas

Job Description Job Description POSITION SUMMARY:

The Marketing Porter/Beverage Runner position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Assists the Bar backs and Cocktail Servers in the opening, closing, and nightly duties. Retrieves and stocks inventory as needed. Maintains proper set-up, cleanliness, and maintenance of all venue space. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal, and a willingness to interact attitude

Provide professional guest service

Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times

Proudly delivers a quality customer experience in a fun and friendly atmosphere

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury

Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.

Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

GUEST SERVICE/COMMUNICATION

Respond to guest inquiries and requests in a courteous and polite manner

Greet all guests promptly, with a friendly and upbeat attitude

Anticipate guest needs

Adhere to all Ekko Lounges Standard Operating Procedures

Maintain all Ekko Lounges Sequence of Service Standards

Maintain line of sight/atmosphere control by circulating through work area throughout the shift

Report any incidents of theft, vandalism, or violations

Reports any issues regarding guest dissatisfaction to the nearest manager immediately

Ability to communicate in English with guests and co-workers

Provide customers with information and directions

RESPONSIBLE ALCOHOL MANAGEMENT

Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated

Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Managers attention

Comply with all safety and health procedures as well as Company and/or department policies/procedures

Comply with all state liquor laws

CLEANING/MAINTENANCE

Proper setup, cleanliness, and maintenance of the entire venue space

Records and reports any equipment failure and/or safety hazards to a manager immediately

Responsible for making sure assigned area is always prepped accordingly with supplies and it is kept clean to run as efficiently as possible

Ensure cleanliness and efficient organization during the shift

Ensure tables and sections are set correctly and maintained to a high level of presentation

Clear tables and sections of debris and any spillage

Wipe down stainless steel on all ice machines

Fill soap and towels in hand sinks

Wipe down coolers

Report all breakage or damaged equipment immediately to management

Empty garbage cans from the floor and dispose of them correctly with all boxes broken down

Ensure all back-of-house storage and refrigeration areas are kept clean and secure

Complete closing duties, including storing reusable goods, breaking down goods, cleaning all equipment and areas, and returning equipment to proper locations

Deep clean walk-in coolers

Deep clean dish pit area

Clean drains of debris in all back of house drains

Polish glassware and service equipment throughout the night

Ensure daily/weekly and opening/running/closing duties are completed

Maintain Ekko Lounge Safety and Sanitation Standards

Clean all spills and waste immediately

Sweep and Mop as needed

Place all trash in proper receptacles

MAINTENANCE OF ALL TABLES IN SECTION

Keep table tops, floors, and service areas clean/free of dirty glasses, dirty plates, trash, and any unnecessary items throughout the shift

Ensure that all tables and chairs are set correctly and clean

Clean all spills and waste immediately

Place all trash in proper receptacles

Clean bottle displays

RESPONSIBILITIES/TEAMWORK/DEPARTMENT

Related duties as assigned based on extensive experience working in an entertainment venue

Assist all other team members as needed

Create and maintain a sense of urgency

Appear in uniform for all shifts and promotional activities at scheduled time

Performs other job-related duties as assigned

Assist with loading and unloading miscellaneous equipment, such as boxes, food, or beverage product

Inform management of any complaints, comments, or incidents

Maintain a professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue

Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy

Responsible for attending and participating in any training sessions and department meetings

Responsible for appearing for each shift on time

Give constructive feedback and suggestions to management

MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS

Must have a social media page

Must have three (3) posts per week in relation to the venue

Must post updated event information on a weekly basis

EDUCATION/REQUIREMENTS:

High School Diploma required or equivalent

18+ years of age required, 21+ preferred

Proof of eligibility to work in the United States

Hospitality experience preferred

Possession of/or ability to possess a valid TABC certificate and food handlers

WORKING KNOWLEDGE REQUIREMENTS:

Nightclub, bar, lounge, restaurant operations

Liquor, beer, wine, and cocktail brand names

Opening and closing duties

Knowledge of drink recipes

Proper lifting techniques

Inventory and stock rotation

Guest relations

Safe alcohol service

Proper garnish, cutting, and beverage presentation

High volume operations

Sanitation and safety

SKILLS/ABILITY TO:

Keep area clean and organized

Demonstrate a positive attitude at all times

Keep an open and objective view

Listen effectively, empathetically and be respectful at all times

Communicate assertively

Move effectively and efficiently throughout the venue floor

Maintain composure and stay focused

Maintain personal integrity

Work as a team, stay organized, multi-task, and prioritize

Communicate with employees and guests

Maintain confidentiality

Consistently maintain a well-groomed appearance, posture, and hygiene

Anticipate the needs of the guests

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the shift

Must be able to move quickly through work and set the pace in the venue

Must be able to stand/walk/bend for extended periods of time throughout the shift

Be observant and quick to respond to various situations

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Must be dexterous and able to participate in all service aspects

Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary

Must be observant and quick to respond to various situations

Must be able to carry and lift up to 50 lbs

Must be able to push up to 500lbs

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume

WORK ENVIRONMENT & SCHEDULE

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions

Work varied shifts including weekends and holidays

Must be flexible on shifts and days off

Involves constant public contact

Fast-paced, high volume, high energy, and loud working environment

Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality

Must be able to work both inside and outside during all times of the year as needed based on the needs of the business

Work in an environment that is subject to varying levels of noise, crowds, and smoke

EQUAL EMPLOYMENT OPPORTUNITY

Ekko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law