Satellite Office Leader
Dallas
Job Description Job Description Job summary
Responsible for overseeing a branch office within PLS. Responsibilities include managing a sales and operations staff, growing market share, driving revenue growth and delivering modes of diversification. The SOL will manage sales quotas, develop and mentor sales trainees and Account Executives and collaborate often with the corporate office regarding branch sales performance.
Summary of essential job functions:
Responsible for training, mentoring, performance management and retaining brokerage team
Accountable for profit/loss of brokerage organization
Obtaining budgeted growth goals
Customer Management: Growth, assignment to AE, maintain service and revenue/margin thresholds
Interacting with Finance to ensure accurate billing and collections within company standards
Interacting with IT to define business requirements for software enhancements
Ensure branch infrastructure (system, facility, phone) support company growth and culture objectives
Execute as well as help to develop brokerage strategic plan
Monitor revenue and profit results/trends
Monitor individual performance (day, week, month)
Assess and maintain team dynamics
Interact with other PLS departments, as needed, to ensure services delivered to brokerage team are acceptable
Supply rates to customers
Update brokerage metrics
Weekly trainee progress and sales status review
Direct responsibility for coaching sales and operations managers on leadership, motivation, and day to day business management
Improve effectiveness, as measured by revenue growth, of Account Executives and Account Executive Trainees by coaching, on-going training and mentoring
Manage leads distribution and assignment for team.
Resolve tactical issues related to revenue generation, service and administrative support
Increase revenue of key customers by supporting, developing and implementing key account strategies
Other duties as required by business needs or as assigned
Minimum Requirements
Basic word processing and spreadsheet skills, at least 25 wpm typing skills
Ability to multi-task in a fast paced environment with rapidly changing priorities
On call, receiving calls from clients and carriers 24/7 including holidays, weekends and evenings
Minimum Qualifications
Bachelor's degree or equivalent work experience is required
3+ year of prior sales experience
Candidate should have excellent verbal and written communication skills.
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