Business Operations Lead

Baltimore, MD, United States

Job DescriptionJob Description

TAY’S INC.

BUSINESS OPERATIONS LEAD

Do you see opportunity where others see a blank slate? Are you driven by the challenge of building something from the ground up, transforming a vision into a concrete, efficient reality? If the thrill of laying the very bricks of a successful operation excites you, and you take pride in cultivating a team that operates like a well-oiled machine, we want to talk to you!

Our ideal Business Operations Lead is:

Passionate. You are not just committed to your work; you're deeply invested in it. Your enthusiasm is the fuel that drives progress and inspires your team.

Strategic and Personable. You're a relationship builder with a strategic mind. With a mind that naturally sees the big picture, you're always several steps ahead. Your deep knowledge of people and operations enables you to guide our team with foresight and genuine connection.

Accountable and People-Focused. As a coach and mentor, your accountability goes hand in hand with your commitment to the team's growth and success. Your approach is hands-on, your mindset is open, and your leadership style is grounded in authenticity and integrity.

Innovative and Approachable. Your ability to think outside the box is complemented by your approachable nature, encouraging open communication and collaborative problem-solving.

In this role, you'll be the cornerstone of our operations, not only shaping process and strategy, but upholding our values of work-life balance, open-mindedness, and genuine care for our people. With upward mobility possible, your expertise will lay the groundwork for excellence and your leadership will help shape our legacy.

RESPONSIBILITIES

The job responsibilities of the Business Operations Lead include, but are not limited to:

Owns team leadership, management, mentorship, and accountability

Develop playbooks for all departments, ensuring SOPs and workflows are well-documented, streamlined and easily accessible.

Analyze and update forecasted resource allocation and assignments.

Oversees all aspects of government contracts (monitoring, resource allocations, relationship management)

Oversees vendor management (including purchase order management) within TAYS, Inc. internal tools.

Oversee the assessment and upkeep of TAYS Infrastructure Technology Support and Security Services (Microsoft 365 Suite, KnowBe4 (Security Awareness Service), Backupify, LastPass (Password Manager tool), laptop refresh, etc)

Assisting maintenance of ISO 9001 standards Support the initiative of acquiring additional certifications like ISO/CMMI

*This is a full-time, remote role with occasional travel to company events and meetings as needed. Must reside in the DMV area.

QUALIFICATIONS

Required

3+ years’ experience of involvement in government contracting (task orders, contract line items, gov con explicit language, fixed-price, T&M, FFP)

3+ years of Operations experience

3+ years of Team Leadership, Management, and Accountability (LMA) experience

SOP/Playbook Creation and Maintenance

Preferred

Small-Business experience

Project Management Office experience (Project Administration)

IT Industry experience (Infrastructure, Cyber Security, Data Mining)

Professional Services experience

Contract Management experience (Contracts, Legal, IT, Vendor Suppliers)

ERP experience (e.g. Unanet)

ISO/CMMI

Desired

Department expansion/creation experience

Staffing/Recruitment experience

Strategy execution experience

THE COMPANY – TAY’S INC.

Established in 2013, TAY’S Inc. is a leading IT systems services company helping government organizations realize their full potential through software engineering, IT infrastructure, cybersecurity, and data analysis. Renowned for its innovative approach to IT services and solutions, the company thrives on creativity and adaptability.

WHY WORK WITH TAY’S INC.

At TAY'S Inc., we deeply value diversity and inclusivity, ensuring every staff member's voice is heard and valued. Our commitment extends beyond just offering competitive compensation; we're dedicated to fostering an environment where you can realize your full potential, supported by our genuine desire for your success. Our core values shape a workplace that encourages you to build a meaningful legacy.

Here’s what else makes working at TAY’S Inc. unique:

We push you to be the best version of yourself

We believe in work-life balance

We are open to new innovative ideas

We are flexible enough to make change

We don’t push a product simply to make a dollar

We are true to our word & We are authentic

We are a rapidly growing company, be part of our history

We are a down to earth leadership team, not all business The people!

OUR CORE VALUES

Honor our Commitments

Practice active listening

Maintain a positive attitude

Create a meaningful impact Embrace teamwork and diversity

SALARY: $95K - $105K

BENEFITS: Medical, dental, and vision plans, Paid time-off, Employee referral bonus, Disability and Life/AD&D insurance, Paid holidays, Flexible work schedule, Tax-advantaged savings accounts: FSA and HSA, Performance Incentive Program, Employee Assistance Program, 401k (vested immediately), Employee discounts, Company events, Tuition reimbursement

Unleash Your Potential with Tay's, Inc: Where Passion and Professionalism Collide

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