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Kliger-Weiss Infosystems, Inc.
Melville, NY, United States
Part-Time Help Desk Analyst * This role is on-site 5 days a week * The Opportunity The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external retail clients, facilitating direct mobile application support for KWI’s clients’ stores. The Help Desk Analyst manages all support calls, and then work
Job Source: Kliger-Weiss Infosystems, Inc.Randstad
Farmingdale, NY, United States
help desk. farmingdale , new york posted 1 day ago job details summary $19 - $20 per hour temp to perm no requirements category office and administrative support occupations referenceAB_4564834 job details Help desk functions and data entry on our internal computer system, the IBM Assisting our retail showrooms with all computer operati
Job Source: RandstadTeamLogic, Inc.
Stamford, CT, United States
Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries by phone calls and emails, runs diagnostic programs, isolates problems, and determines and implements solutions. Primary Responsibilities Provide technical assistance and support for incoming queries and
Job Source: TeamLogic, Inc.B&L PC Solutions Inc
Hauppauge, NY, United States
We’re currently in search of a Supervisor to fulfill the following job responsibilities: Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled
Job Source: B&L PC Solutions IncB&L PC SOLUTIONS INC
Hauppauge, NY, United States
We’re currently in search of a Supervisor to fulfill the following job responsibilities: Initial triage on all inbound support calls Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly Dispatching tickets that are not able to be handled
Job Source: B&L PC SOLUTIONS INCTransdev
Garden City, NY, United States
Hiring Immediately for an IT Help Desk Technician. Annual Salary $55,000 OVERVIEW: The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maxi
Job Source: TransdevUS Tech Solutions
Kings Point, NY, United States
Job Title: Help Desk Support Location: Kings, NY 11211 Duration: 24 Months Job Description: Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing
Job Source: US Tech SolutionsBlake Smith Staffing, LLC
Stamford, CT, United States
Position: Help Desk Lead / Executive SupportJob SummaryThe Help Desk Lead/Executive Support is an energetic and forward thinking person who engages with and reviews the activities of all help desk team members to ensure that they deliver excellent customer service and provide customer guidance. The Help Desk Lead is responsive and responsible for p
Job Source: Blake Smith Staffing, LLCMelville, NY, United States
Part-Time Help Desk Analyst
* This role is on-site 5 days a week *
The Opportunity
The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external retail clients, facilitating direct mobile application support for KWI’s clients’ stores. The Help Desk Analyst manages all support calls, and then work to troubleshoot, triages issues, and escalate issues to Senior Analysts and Team Management when necessary. The shift for this role would be Monday to Friday from 11am to 4pm.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Help Desk Analyst, you excel at the below core competencies
Building strong customer relationships and delivering customer-centric solutions
Stepping up to address difficult issues, saying what needs to be said
Holding self and others accountable to meet commitments
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
The impact you’ll make Escalate Priority 1 Tickets to Senior Analysts
Provide the very highest level of service to KWI’s Clients
Solicit and expound upon all available information from the customer regarding details of system issues (hardware/software/network) & make every possible attempt to resolve
Identify and escalate open issues that represent risk
Troubleshoot, diagnose, and resolve mobile POS technical issues reported
Ensure calls are clearly documented and properly tracked
Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems
Identify trends of incoming calls and report to Senior Analysts
Manage priority amongst multiple simultaneous requests
Ensure customers are kept well informed of the status of their requests
Make recommendations on standards and procedures for support operations
What you will bring College/ Technical school preferred
1+ year experience in Support Services call center support
Must be capable of working under high pressure environment to get the job done quickly and effectively with customer satisfaction being the ultimate measure of success
Self-starter in an entrepreneurial environment
Familiarity with the retail environment (POS, MPOS, and associated components)
Ability to work overnight schedule, including weekends and holidays
As a member of the KWI team you will receive Full Medical, Dental and Vision
4 weeks of PTO in your first year
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year
Our work space
We are a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.
Email Alert for Help Desk Analyst jobs in Melville, NY, United States
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