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BCforward
Plano, TX, United States
Customer Support Specialist BCforward is currently seeking a highly motivated AV Technician role at Atlanta, GA 30339. Position Title: Customer Care Executive Location- Remote Anticipated Start Date: Tentative start Date 17/06/2024. Please note this is the target date and is subject to change. BCforward will send official notice ahead of a con
Job Source: BCforwardReview Wave
McKinney, TX, United States
Ready to work for a company with PURPOSE?? A company that takes pride in its work and takes the success of its customers seriously? A company that wants you to be able to grow indefinitely?? At Review Wave, we are passionate about having an over-achieving product that actually works, backed by an exceptional support team that truly cares. Apply o
Job Source: Review WaveThe Boeing Company
Dallas, TX, United States
Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with grea
Job Source: The Boeing CompanyBoeing
Dallas, TX, United States
Entry-Level Customer Support Specialist Company: Boeing Distribution, Inc. Job ID: 00000428246 Date Posted: 2024-05-30 Location: USA - Dallas, TX Job Description Qualifications: Boeing Global Services (BGS) is looking for an Entry-Level Customer Support Specialist (Level 1) to support the Rolls Royce publications and Customer Care Cent
Job Source: BoeingAxxys Technologies
Plano, TX, United States
Company Description Axxys Technologies, Inc. (www.axxys.com) is a provider of managed IT services, consulting and voice solutions for businesses across the Dallas Fort Worth Metroplex. For more than 30 years, Axxys has delivered the region's best service and support for network design, security, monitoring, virtualization, unified communications,
Job Source: Axxys TechnologiesApkudo
Dallas, TX, United States
Job Title: Support Specialist Location: Dallas, TX Salary: $58K - $65K Position Summary: Do you enjoy working with smartphones, tablets, and notebooks and supporting external and internal customers with world-class system support? In this role, you will work with cutting-edge technologies to assist onsite customer operations using our propri
Job Source: ApkudoBienvivir All Inclusive Health
Dallas, TX, United States
Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the p
Job Source: Bienvivir All Inclusive HealthIDEXX Laboratories
Frisco, TX, United States
We are looking for driven individuals to join our support team in Frisco, TX as a Support Specialist . No two days are the same! We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Our Support Specialists are looking to really grow into the proactive suc
Job Source: IDEXX LaboratoriesPlano, TX, United States
Job Details
Job Location
International Business Park - Plano, TX
Description
As a Customer Support Specialist, you will play a pivotal role in ensuring the highest level of customer service for our residents and prospective residents. You will serve as the primary point of contact, focusing on delivering top-notch customer service by answering calls and efficiently directing inquiries to the appropriate channel. This role serves our future residents by offering expertise to streamline the process of finding their ideal home across our portfolio of luxury multifamily properties.
***PLEASE NOTE HOURS*** Wednesday-Sunday
This role will be in-office at International Business Park Wednesday through Friday and all weekends are required (but will be work from home Saturday and Sunday)
Job Responsibilities:
Answer incoming calls with a friendly and professional demeanor, directing callers to the right person or action promptly
Serve as a knowledgeable resource for potential tenants by offering guidance to streamline their search for the perfect residence, which may include setting appointments, creating follow-ups for the onsite team, and answering quick questions
Act as a bridge between prospective residents and on-site teams, ensuring inquiries are communicated accurately and efficiently
Provide property information, availability details, and assist in navigating our portfolio to help future residents make informed decisions
Maintain records of incoming calls and inquiries, ensuring accurate and timely data entry
Gather feedback and insights from residents and prospective residents to identify areas for improvement and enhance the client experience
Manage inbound and outbound calls and emails
Create and schedule follow-up actions as required, ensuring that the process of finding their ideal home progresses smoothly
Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions
Achieve the objectives set for efficient call answer goals
Adhere to Billingsley Company's Standards of Excellence
Perform other related duties as assigned to meet the needs of the business
Qualifications High school diploma or equivalent; bachelor's degree preferred
Superior customer service skills and previous customer service experience, ideally in a call center or property management environment
Exceptional interpersonal and communication skills, both written and verbal
Empathetic and patient, with a strong ability to de-escalate situations and close leases effectively
Proficiency in using CRM software, property management software, and Microsoft Office Suite
Strong organizational skills and the ability to multitask in a fast-paced environment
A positive and proactive attitude with a commitment to delivering superior customer service with an emphasis on leasing.
Yardi CRM, Onesite, Funnel, and/or RentCafe experience is a plus
Benefits and Perks: Competitive salary
Robust benefit package, including Medical, Dental, and Vision
Company-paid Life and Disability coverage
401(k) with generous company match
Employee lease discounts available
Monthly employee recognition awards
Career path and growth opportunities available
Fun and team-oriented culture
Email Alert for Customer Support Specialist jobs in Plano, TX, United States
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