Account Director

Village of Newark, NY, United States

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Account Director leads the US portfolio managing a team that delivers facility management, engineering, project management and transaction management. Monitor projects and transaction activity in the region and adjust operations through change. Key accountabilities include oversight of  180+ sites including office and retail locations. Client relationship management, and constant service evolution is a critical part to this role and requires excellent communication abilities to support account initiatives that drive and deliver efficiencies and process improvements. Excellence in communication and s ervice delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.

Service Delivery

Responsible for the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope. Manage IFM team and service delivery utilizing Corrigo and best practices processes.

Implement IFM programs, including but not limited to an inspection program, building condition, and emergency preparedness.

Escalation point and emergency contact for facility related emergencies.

Client relationship management. Communicate with and partner with the client on operational challenges and improvements. Connectivity with both real estate and client stakeholders.

Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Identify opportunities for improvement.

Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.

Ensure all account level KPI/SLA targets are achieved.

Maintain adherence to all account governance processes

Leverage the JLL IFM/Engineering platform through regional IFM networks to bring innovation and best practices and to provide improved IFM services aligned with the account plan, goals, and objectives.

Advocate diversity and inclusion in the workplace.

Comply with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

Monitor PDS and Transactions activity for the portfolio.

Client Relationships

Provides superior client support and relationship management.

Provide proactive insights through data analysis, comparative analysis and lessons learned.

Prepare and present monthly operational reporting and quarterly QBRs.

Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.

Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.

Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.

Comply with client specific and JLL accounting/contracting practices, policies and procedures.

Corporate P&L and budget management.

Leadership/Team Management

Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.

Provide excellent onboarding, training, and team building.

Actively support an environment of teamwork, co-operation, performance excellence and personal success

Participate in performance management and personal development planning for members of the team.

Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Sound like you? To apply you need:

BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.

Ability to lead teams through ambiguity.

5 to 10 years of facilities experience in corporate, third-party service provider or consulting. Financial Services industry experience is a plus.

Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.

Superior client and customer relationship management skills.

Strategic thinker with strong implementation and change management understanding.

Understanding of commercial leases, contract documents and routine accounting methods.

Familiarity with and understanding of building systems.

Ability to multitask and work without direct supervision.

Proficient in MS Office and CMMS system.

Strong organizational skills and collaborative management style needed.

Superior financial skills and budgeting/forecasting experience is a requirement.

Excellent communication, interpersonal and supervisory skills.

Estimated compensation for this position is:

140,000.00 – 160,000.00 USD per year JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Account Director leads the US portfolio managing a team that delivers facility management, engineering, project management and transaction management. Monitor projects and transaction activity in the region and adjust operations through change. Key accountabilities include oversight of  180+ sites including office and retail locations. Client relationship management, and constant service evolution is a critical part to this role and requires excellent communication abilities to support account initiatives that drive and deliver efficiencies and process improvements. Excellence in communication and s ervice delivery will be achieved by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management.

Service Delivery

Responsible for the delivery of facilities services to the portfolio in accordance with all agreed policies, procedures, and contract scope. Manage IFM team and service delivery utilizing Corrigo and best practices processes.

Implement IFM programs, including but not limited to an inspection program, building condition, and emergency preparedness.

Escalation point and emergency contact for facility related emergencies.

Client relationship management. Communicate with and partner with the client on operational challenges and improvements. Connectivity with both real estate and client stakeholders.

Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Identify opportunities for improvement.

Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.

Ensure all account level KPI/SLA targets are achieved.

Maintain adherence to all account governance processes

Leverage the JLL IFM/Engineering platform through regional IFM networks to bring innovation and best practices and to provide improved IFM services aligned with the account plan, goals, and objectives.

Advocate diversity and inclusion in the workplace.

Comply with client specific and JLL accounting/contracting practices, policies and procedures, including but not limited to ethics and business practice.

Monitor PDS and Transactions activity for the portfolio.

Client Relationships

Provides superior client support and relationship management.

Provide proactive insights through data analysis, comparative analysis and lessons learned.

Prepare and present monthly operational reporting and quarterly QBRs.

Financial Management

Manage the Facilities Team in the annual client budgeting process, executing services within the agreed operating budget, and monthly reporting on budget performance.

Manage account invoice approval, purchasing card, expense processes in accordance with established processes and procedures.

Review and approve service partner contracts, support account sourcing initiatives, manage third party contractual spend.

Comply with client specific and JLL accounting/contracting practices, policies and procedures.

Corporate P&L and budget management.

Leadership/Team Management

Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team of management level staff in the delivery of service excellence.

Provide excellent onboarding, training, and team building.

Actively support an environment of teamwork, co-operation, performance excellence and personal success

Participate in performance management and personal development planning for members of the team.

Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Sound like you? To apply you need:

BA/BS degree or equivalent work experience in facilities management with management/technical emphasis. MBA a plus.

Ability to lead teams through ambiguity.

5 to 10 years of facilities experience in corporate, third-party service provider or consulting. Financial Services industry experience is a plus.

Experience managing corporate services such as food, mail, transportation, and employee services, vendors and capital projects.

Superior client and customer relationship management skills.

Strategic thinker with strong implementation and change management understanding.

Understanding of commercial leases, contract documents and routine accounting methods.

Familiarity with and understanding of building systems.

Ability to multitask and work without direct supervision.

Proficient in MS Office and CMMS system.

Strong organizational skills and collaborative management style needed.

Superior financial skills and budgeting/forecasting experience is a requirement.

Excellent communication, interpersonal and supervisory skills.

Estimated compensation for this position is:

140,000.00 – 160,000.00 USD per year The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Newark, NJ, New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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